ASHLEY GARCES

Established team priorities, maintained schedules and monitored performance. Cross-trained existing employees to maximize team agility and performance. Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials. Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.

Mentored junior staff members in their career development, sharing knowledge from years of experience in the field. Managed inventory control, cash control, and store opening and closing procedures. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one. I developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

While supervising customer service I improved customer satisfaction by addressing and resolving escalated issues promptly and professionally. I would monitor front areas so that questions could be promptly addressed. Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues. I streamlined workflow processes for increased efficiency in handling customer inquiries and complaints. I conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews. I made decisions and recommendations about extending lines of credit.

While in the field managing projects and working with our custom install team and programmer, I was responsible for bringing any additional equipment and updating the scope of work with the client while on site. I assisted my team while installing complete systems at new residential and business construction sites. Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards. I would collaborated with team members to ensure smooth workflow and successful project completion. When project are completed I tested systems, noting issues and completing preventive maintenance. I worked with diverse types of weather and ground conditions. I managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials. When projects were completed I communicated quickly and accurately with other supervisors about problematic sites, missed installations or other issues.

I increased repeat business by building strong relationships with clients through exceptional service delivery. I would provide detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed. I completed projects within budget constraints through careful planning and resource management. I would conduct post-installation follow-ups with clients to ensure complete satisfaction with the work done. I strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Streamlined inventory management processes, leading to more organized and efficient stock handling system.

Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. I managed inventory control, cash control, and store opening and closing procedures. I Improved customer satisfaction through staff training in customer service and product knowledge.