Ashley Garcia
Santa Clarita,CA
Summary
Dependable employee, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
10.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Yamato Steakhouse Of Japan
07.2021 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Swing Manager
McDonald's Restaurant
03.2019 - 08.2021
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Education
Associate of Arts - Health Sciences
College of The Canyons
Valencia, CA06.2022
Skills
- Ordering Procedures
- Staff Coaching
- Credit Card Transactions
- New Hire Training
- Adaptable and Flexible
- Dining Customer Service
- Complaint Handling
- Team Player
- Excellent Memory
- Leadership
- Hospitality Management
Certification
- Certified Barista Trainer
- ServSafe Food Handler
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Trainer
Starbucks
10.2021 - Current
Server
Yamato Steakhouse Of Japan
07.2021 - 10.2021
Swing Manager
McDonald's Restaurant
03.2019 - 08.2021
Associate of Arts - Health Sciences
College of The Canyons