ASHLEY GARCIA
New York
Summary
Forward-thinking operations specialist bringing 6 years of expertise in sociology and psychology for social services sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
10
10
years of professional experience
Work History
Humanitarian Rescue and Relief Center
New York Health And Hospitals
08.2023 - Current
- Implemented policies and procedures for center operations.
- Provided guidance to staff on compliance with safety regulations.
- Monitored the daily operations of the shelter.
- Ensured all supplies were stocked and ready for use at all times.
- Scheduled maintenance, repairs and renovations as needed.
- Conducted regular inspections of the facility and equipment to ensure proper functioning.
- Assisted in resolving conflicts between staff members or clients within the shelter environment.
- Organized special events such as fundraisers.
Case Manager Supervisor
HERRC
10.2022 - 07.2023
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented comprehensive case management plans to address client needs and goals.
SUBSTITUTE TEACHER
DEPARTMENT OF EDUCATION
10.2020 - 10.2022
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized lesson plans using teaching software for long-term interim assignments.
SITE LEAD
SAINT ANNES INSTITUTE
01.2017 - 03.2019
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
RESIDENT ASSISTANT
FULTON MONTGOMERY COMMUNITY COLLEGE
01.2015 - 05.2017
- Responded to room transfers, incident reports, and maintenance requests.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
TEACHING ASSISTANT
BRONX CHIlDREN'S MUSEUM
09.2013 - 05.2016
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
Master of Education - Education
Metropolitan College of New York
New York, NY08.2024
Bachelor of Arts - Psychology
University At Albany
Albany, NY05.2020
Skills
- Proficient in Word, Excel, PowerPoint, Outlook Teams
- Salesforce
- Fluent in English and Spanish
- Project Management
- Leadership
- Punctually
Languages
Spanish
Timeline
Humanitarian Rescue and Relief Center
New York Health And Hospitals
08.2023 - Current
Case Manager Supervisor
HERRC
10.2022 - 07.2023
SUBSTITUTE TEACHER
DEPARTMENT OF EDUCATION
10.2020 - 10.2022
SITE LEAD
SAINT ANNES INSTITUTE
01.2017 - 03.2019
RESIDENT ASSISTANT
FULTON MONTGOMERY COMMUNITY COLLEGE
01.2015 - 05.2017
TEACHING ASSISTANT
BRONX CHIlDREN'S MUSEUM
09.2013 - 05.2016
Master of Education - Education
Metropolitan College of New York
Bachelor of Arts - Psychology
University At Albany