Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Garcia

Long Beach,CA

Summary

Results-oriented individual with a passion for continuous learning dedicated to have a positive attitude and have the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Department Manager- POV/INDI/ Encore

Nordtsrom
Cerritos, California
01.2024 - Current
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Organized quarterly meetings with employees to review department and personal goals and objectives.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.
  • Completed my first inventory and executed it in a timely and efficient matter

Assistant Manager- Active/Lingerie/Bp Sales

Nordstrom
Cerritos, California
10.2023 - 01.2024
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored employee attendance records, timekeeping, and commission reporting.
  • Learned to make dailies and schedules for all three departments.
  • Supervised daily operations including scheduling shifts,
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Established processes for monitoring customer satisfaction levels.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Logistics Processor - Fullfilment

Nordstrom
Cerritos, California
10.2020 - 07.2023
  • Processed incoming and outgoing orders, ensuring accuracy and timeliness of shipments.
  • Resolved issues related to not finding items so that they can be rejected in a timely manner.
  • Learned back of house like SIM and RFID
  • Was the FOP, Fullfiller on point for majority of my time in Fullfillment so I was the go to person for anything fulfillment throughout my shifts
  • Performed quality assurance checks on orders prior to release for shipment.

Education

High School Diploma -

Woodrow Wilson High School
Long Beach, CA
07-2019

Skills

  • Sales Reporting
  • Team Supervision
  • Customer Service
  • Staff Management
  • Employee Scheduling
  • Customer Engagement
  • Department leadership
  • Problem-Solving
  • Staff Development
  • Scheduling
  • Relationship building and management
  • Retail Management

Timeline

Department Manager- POV/INDI/ Encore

Nordtsrom
01.2024 - Current

Assistant Manager- Active/Lingerie/Bp Sales

Nordstrom
10.2023 - 01.2024

Logistics Processor - Fullfilment

Nordstrom
10.2020 - 07.2023

High School Diploma -

Woodrow Wilson High School

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Ashley Garcia