Ashley Garcia
Jacksonville,FL
Summary
To acquire a customer service role which allows me to support customers, answer their questions, address their needs, be part of a team, and provide an excellent customer experience.
Overview
4
4
years of professional experience
Work History
Brand Associate
Old Navy, Gap
Jacksonville, FL
10.2023 - Current
- Processed returns according to company policy.
- Collaborated with other departments to ensure smooth operations.
- Maintained accurate stock levels and tracked inventory.
- Trained new team members.
Customer Service Representative
Planet Smoothie
Jacksonville, FL
01.2023 - 06.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, both in English and Spanish
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Lea House Marketing
06.2023 - 10.2023
- Acted as primary point of contact for customer calls, answered questions, collected payments, and escalated concerns when needed
- Responded knowledgably to all customer concerns and stayed up to date on the latest product offerings to provide the best experience possible for customers
- Received dozens of five-star customer reviews for providing excellent service.
Housekeeper
Aurora Housekeeping
05.2020 - 06.2023
- Cleaned, sanitized, vacuumed, and swept at least ten houses, offices, and hotel rooms per week
- Acted as the primary point of contact for customer calls and provided excellent customer service in both English and Spanish.
Education
Associate’s Degree -
Lone Star College
07.2024
High School Diploma -
Jersey Village High School
Houston, TX05-2023
Skills
- Quick pace
- Addressing customer needs
- Excellent customer service
- Love to learn
- Organized and clean
Awards
Named Employee of the Month at Aurora Housekeeping in May of 2023
Timeline
Brand Associate
Old Navy, Gap
10.2023 - Current
Customer Service Representative
Lea House Marketing
06.2023 - 10.2023
Customer Service Representative
Planet Smoothie
01.2023 - 06.2024
Housekeeper
Aurora Housekeeping
05.2020 - 06.2023
Associate’s Degree -
Lone Star College
High School Diploma -
Jersey Village High School