Microsoft Office
Ashley Garcia
Moreno Valley,CA
Summary
Experienced Office Management and Administration Professional with optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Front Office Coordinator
JLR Tires LLC
08.2024 - Current
- Monitored office supplies by checking inventory and placing orders.
- Take applications and schedule interviews based on work experience.
- Collect associate documents and information upon referral.
- Screened and transferred heavy amounts of incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Processed payroll weekly and collected associate timecards.
- Exceeded daily and weekly quotas.
Account Manager
TMT Communications
10.2023 - 08.2024
- Excelled in Zoom and in-person interviews as well as payroll, inventory control, and developing leadership.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Over achieved or exceeded company-defined sales quotas.
Teller II
Altura Credit Union
11.2021 - 06.2023
- Demonstrate excellence in member service by welcoming members to the branch and providing service in an efficient, friendly, and professional manner.
- Maintain a member survey average score of 9.5 or above. Consistently achieve monthly referral quota.
- Adhere to compliance issues, policies and procedures, in order to preserve the operational integrity of the branch network.
- Preserve the retail image of the branch office by maintaining a superior appearance of professionalism, cleanliness and organization.
Customer Loyalty Representative
Oportun
11.2019 - 06.2021
- Handled customer inquiries and concerns in a timely and professional manner, ensuring high levels of customer satisfaction
- Conducted regular customer feedback surveys to gather insights and make data-driven decisions for improving loyalty initiatives
- Resolved escalated customer issues with a focus on problem-solving and maintaining positive customer relationships
Education
High School Diploma -
Leadership Military Academy
Moreno Valley, CA06.2017
Skills
- Front Office Management
- Payroll
- Detail Oriented
- Quick Learner
- Problem Solving
- Bilingual
Software
Excel
Word
Outlook
Powerpoint
Timeline
Front Office Coordinator
JLR Tires LLC
08.2024 - Current
Account Manager
TMT Communications
10.2023 - 08.2024
Teller II
Altura Credit Union
11.2021 - 06.2023
Customer Loyalty Representative
Oportun
11.2019 - 06.2021
High School Diploma -
Leadership Military Academy
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