Ashley Garcia
Paramount,CA
Summary
Professional Authenticator with 4 + years experience meeting and exceeding SLAs; awarded the prestigious "Diamond Tier Authenticator" award from Goat Group for performing in the top percentile of the company.
Overview
6
6
years of professional experience
Work History
Authentication Expert
Authenticate Pro
Remote
01.2023 - Current
- Provided excellent customer service by monitoring client concerns and questions in real time.
- Initiated follow up communication with clients as needed to ensure customer satisfaction.
- Developed and implemented sneaker authentication guidelines and procedures for new hires to ensure consistency and accuracy in the authentication process.
- Conducted thorough authentication to accurately identify genuine and counterfeit sneakers across various models.
- Collaborated with a team of authenticators internationally via Slack and Zoom to share knowledge, best practices, and keep up to date with the latest trends in counterfeit sneaker production.
- Appraised and digitally authenticated over $20,000 worth of hype sneakers across various models.
Authentication Expert
Authentic Detective
Remote
08.2022 - Current
- Appraised and digitally authenticated over $20,000 worth of Gucci handbags, jewelry, and apparel.
- Provided excellent customer service by answering client concerns and questions.
- Appraised and digitally authenticated over $10,000 of Nike, Jordan, New Balance, Adidas, Balenciaga, Gucci, Off-White footwear.
- Contributed to the continuous improvement of the authentication process, including the identification of new counterfeit techniques and materials.
Authentication Specialist
Goat Group
Los Angeles, CA
01.2020 - 08.2022
- Acted as a Liaison between management and project teams for the apparel authentication team.
- Maintained a project backlog of guides to track all ongoing project commitments for the apparel authentication team.
- Authenticated over 30,000 pairs of Jordans, Nike Off-White, New Balance, Adidas, Gucci and Balenciaga footwear.
- First hybrid authenticator company wide.
Inventory Specialist
Goat Group
Los Angeles, CA
04.2019 - 01.2020
- Cycle count scanning aisles.
- Intaking consignment.
- Tracking and locating missing orders.
- Proccessing and shipping drop ship orders.
- Maintaining a clean work environment at all times.
- Created and continously logged inventory accuracy reports.
Skills
- Sneaker design Materials
- Production processes
- Analytical skills
- Communication skills
- Authentication reports
- Teamwork
- Slack
- Zoom
- Microsoft Excel
- Inventory management
- Collaboration
- Training & Development
Timeline
Authentication Expert
Authenticate Pro
01.2023 - Current
Authentication Expert
Authentic Detective
08.2022 - Current
Authentication Specialist
Goat Group
01.2020 - 08.2022
Inventory Specialist
Goat Group
04.2019 - 01.2020