Ashley Garcia-Sanchez
Westbury,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Concierge
The Bristal Assisted Living
Garden City, NY
10.2023 - Current
- Answered guest questions regarding local area, facilities and amenities.
- Handled mail and package deliveries, keeping items secure.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Directed incoming calls and messages to appropriate staff or residents.
- Built and maintained productive relationships with employees.
Waitress Supervisor
The Bristal Assisted Living
Garden City, NY
08.2019 - 10.2023
- Delegated work to staff, setting priorities and goals.
- Conducted regular meetings with waitstaff to discuss progress and changes in the dining room policies or procedures.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Maintained knowledge of menu items, ingredients and preparation methods to assist residents with menu selection.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Dealt with residents issues for servers, consistently upholding professionalism and calmness to maintain residents satisfaction.
- Resolved residents complaints in a timely manner with professionalism.
Education
High School Diploma -
Gen Douglas Macarthur Senior High School
Levittown, NY06.2015
Skills
- Conflict Resolution
- Team Supervision
- Telephone Etiquette
- Dining Reservations
Languages
Spanish
Native/ Bilingual
Timeline
Concierge
The Bristal Assisted Living
10.2023 - Current
Waitress Supervisor
The Bristal Assisted Living
08.2019 - 10.2023
High School Diploma -
Gen Douglas Macarthur Senior High School