Ashley Gardner
Greenville,NC
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Experienced Customer Service Representative with three years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
8
8
years of professional experience
Work History
Live-In Care Provider
Pinnacle
08.2022 - 03.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service Representative
CIOX HEALTH, Health Information Managment
02.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Personal Care Assistant
East Carolina Home Health Care
04.2015 - 08.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Customer Service Representative
Family Dollar
01.2015 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
GED -
Lenoir Community College
Kinston, NCSkills
- Insulin Injections
- Patient Toileting
- Running Errands
- Scheduling Medical Appointments
- Meal Assistance
- Continuous Development
Timeline
Live-In Care Provider
Pinnacle
08.2022 - 03.2023
Customer Service Representative
CIOX HEALTH, Health Information Managment
02.2022 - 08.2022
Personal Care Assistant
East Carolina Home Health Care
04.2015 - 08.2018
Customer Service Representative
Family Dollar
01.2015 - 02.2016
GED -
Lenoir Community College