Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Ashley
Timeline
Generic

Ashley Garner

Phoenix,AZ

Summary

Customer Service Representative recognized for delivering outstanding support and effectively resolving customer inquiries. Expertise in communication, problem-solving, and fostering positive customer relationships has led to significant improvements in customer satisfaction and loyalty. Proven track record in enhancing team performance by sharing insights and best practices within customer service operations.

Overview

3
3
years of professional experience

Work History

CVS Retail Call Center

Alorica
Phoenix, Arizona
02.2024 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.

Gift Shop Associate

Tapatio cliff Resort
Phoenix, AZ
04.2022 - 04.2023
  • Greeted customers, answered questions and provided assistance in selecting appropriate gifts.
  • Inventoried merchandise and restocked shelves as needed.
  • Performed cash register operations such as ringing up purchases and processing returns.
  • Handled incoming phone calls from customers inquiring about product availability or pricing information.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Managed customer inquiries regarding bookings, providing information on availability and rates.
  • Processed payments from clients in a timely manner, including credit cards and cash transactions.

Banquet Server

The Scotsdale plaza Resort & villas
Phoenix, AZ
01.2022 - 03.2024
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Ensured that all dishes were served at the correct temperature.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Followed proper sanitation guidelines when handling food items.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Communicated with chefs regarding any special requests from guests.
  • Provided refills on drinks as requested by customers.
  • Organized payment transactions accurately while providing excellent customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

RCB Medical Arts High School
Glendale, AZ
08-2013

Skills

  • Reliability
  • Multitasking
  • Adaptability
  • Task Prioritization
  • Stock replenishment
  • Greeting customers
  • Cash handling and security
  • Sales target achievement
  • Customers' experience management
  • Teamwork and Collaboration
  • Great attention to detail
  • Personalized service
  • Organization and Time Management
  • Typing and written communication
  • Time Management

Affiliations

  • reading
  • writting
  • Hiking
  • taking online courses

Languages

English
Professional

Ashley

  • Detailed Client Service Associate, known for having great organizational skills and gifted at working with all types of customers, is looking for a new role where hard work and dedication will be highly valued

Timeline

CVS Retail Call Center

Alorica
02.2024 - Current

Gift Shop Associate

Tapatio cliff Resort
04.2022 - 04.2023

Banquet Server

The Scotsdale plaza Resort & villas
01.2022 - 03.2024

High School Diploma -

RCB Medical Arts High School

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Ashley Garner