Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Garner

Laurel,MD

Summary

Dynamic Resident Property Manager with a proven track record at Public Storage, enhancing tenant satisfaction through exceptional customer service and effective maintenance scheduling. Skilled in property management and conflict resolution, I successfully implemented preventative maintenance programs, significantly reducing repair costs while improving resident retention rates. Committed to maintaining high occupancy and compliance standards.

Strong focus on team collaboration, problem-solving, and achieving results. Skilled in lease administration, budget management, and vendor coordination. Known for reliability, adaptability, and effective communication.


Overview

20
20
years of professional experience

Work History

Resident Property Manager

Public Storage
03.2021 - Current
  • Provided excellent customer service by addressing tenant inquiries or concerns promptly and professionally.
  • Implemented preventative maintenance programs, reducing overall repair costs and extending the life of property assets.
  • Maximized property occupancy rates through effective marketing and advertising strategies.
  • Maintained organized records of leases, maintenance requests, rent payments, and other property-related documentation for easy reference and accurate reporting.
  • Streamlined rent collection process, ensuring timely payments and minimizing delinquencies.
  • Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.

Resident Property Manager

EzStorage
12.2006 - 03.2021
  • Coordinated appointments to show marketed properties.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Improved resident retention rates by proactively addressing concerns and implementing feedback-driven improvements.
  • Oversaw move-in and move-out processes, coordinating with tenants and vendors for seamless transitions.

Leasing, Sales/Counter Sales Agent

Budget Car Rental
08.2005 - 12.2006
  • Collaborated with team members to optimize store performance and reach sales targets.
  • Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
  • Addressed customer inquiries with personalized attention, fostering loyalty and repeat business.
  • Trained new hires on company procedures, product knowledge, and sales tactics to enhance overall team performance.
  • Handled high-pressure situations calmly, resolving conflicts professionally to maintain a pleasant environment for all.
  • Participated in ongoing professional development opportunities related to sales, customer service, and product knowledge to enhance skills and performance.

Education

Bachelor of Science - Communications

University of Maryland Global Campus
College Park, MD
05-2013

Associate of Arts - Sociology

Prince George's Community College
Upper Marlboro, MD
05-2008

Skills

  • Teamwork and collaboration

  • Problem-solving

  • Property management expertise

  • Exceptional oral and written communication skills

  • Customer service-focused

  • Staff management

  • Administrative support

  • Maintenance scheduling

  • Database management

  • Business administration

  • Skilled multi-tasker

  • Conflict resolution

Timeline

Resident Property Manager

Public Storage
03.2021 - Current

Resident Property Manager

EzStorage
12.2006 - 03.2021

Leasing, Sales/Counter Sales Agent

Budget Car Rental
08.2005 - 12.2006

Bachelor of Science - Communications

University of Maryland Global Campus

Associate of Arts - Sociology

Prince George's Community College

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Ashley Garner