Ashley Garrett
Savannah,GA
Summary
Proven leader in customer service and cash management, excelling in roles at Maple Street Biscuit Company and Class 6. Enhanced customer satisfaction through effective issue resolution and professional service, mentoring new staff to improve performance. Skilled in cash handling and fostering customer loyalty, consistently maintaining high accuracy in financial transactions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
6
6
years of professional experience
Work History
Cashier
Maple Street Biscuit Company
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier Team Lead
Class 6
11.2019 - 01.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Trained team members on cash register operation and cash handling.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Restaurant Hostess
Bokampers Sports Bar & Grill
05.2018 - 12.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Dental Assisting -
Savannah Dental Assistant School
06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Cash Handling
- Reliability and punctuality
- Cash handling and management
- Payment Processing
- Professionalism and Courtesy
- Order Taking
- Written and verbal communication
- Cash Register Operation
- Customer Relations
- Merchandise Restocking
- Issue Resolution
- Refunds and exchanges
- Loyalty Program Promotion
- Identification checks
- Liquor regulations and compliance
- Policies and Procedures
Timeline
Cashier
Maple Street Biscuit Company
04.2024 - Current
Cashier Team Lead
Class 6
11.2019 - 01.2020
Restaurant Hostess
Bokampers Sports Bar & Grill
05.2018 - 12.2019
Dental Assisting -
Savannah Dental Assistant School
Similar Profiles
Samuel CruzSamuel Cruz
Regional Training Partner at Maple Street Biscuit CompanyRegional Training Partner at Maple Street Biscuit Company
Victoria SilvaVictoria Silva
Restaurant Team Member at Maple Street Biscuit CompanyRestaurant Team Member at Maple Street Biscuit Company
Jelani BryantJelani Bryant
Associate Community Leader / Temporary Community Leader / Skills Trainer / Reginal Training Partner at Maple Street Biscuit Company / Cracker BarrelAssociate Community Leader / Temporary Community Leader / Skills Trainer / Reginal Training Partner at Maple Street Biscuit Company / Cracker Barrel