Ashley Gary

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

* Maintained household and care of children

• Updated management and clients on the progress of production.
• Consistently met production goals and formed action plans to constantly raise the bar to higher standards.
• Flagged potential issues by monitoring timelines.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Assisted coworkers and staff members with special tasks on daily basis.
• Coordinated conference calls, including scheduling, managing reservations and sending confirmations.
• Managed and appropriately directed inbound telephone calls, mail and faxes.
• Supported program operations by preparing and updating documents, reports and spreadsheets.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Accepted payments and updated accounts with latest information.
• Worked with vendors to schedule deliveries.

• Responded to customer concerns with friendly and knowledgeable service.
• Scheduled appointment for new installs and repairs
• Maintained productivity and quality standards at all times.
• Accepted payments and updated accounts with latest information.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Responded to all customer inquiries thoroughly and professionally.
• Answered customer questions about product availability and shipment times.
• Worked with vendors to schedule deliveries.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Organized, stocked and maintained the photo lab and sales floor areas.
• Maintained friendly and professional customer interactions.
• Tracked inventory of all photo lab products and equipment.
• Directed guests to the photo port location to view and purchase their pictures.
• Consulted with supervisors to handle any unusual problems and alter existing equipment.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Trained new sales associates each quarter.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store’s positive culture.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Answered customer telephone calls promptly and in an appropriate manner.
• Determined customer needs by asking relevant questions and listening actively to the responses.

• Processed cash and credit payments rapidly and accurately.
• Responded to all customer inquiries thoroughly and professionally.
• Referred unresolved customer grievances to designated management for further investigation.
• Entered data promptly and efficiently.
• Greeted customers in a timely fashion, while quickly determining their needs.
• Accurately logged all daily shipping and receiving orders.
• Answered customer questions about product availability and shipment times.

• Answered questions regarding the store and its merchandise.
• Demonstrated use and care of merchandise.
• Greeted customers and ascertained customers' needs.
• Helped customers with questions, problems and complaints in person and via telephone.
• Stocked shelves and supplies and organized displays.
• Organized racks and shelves to maintain the visual appeal of the store.
• Trained and served as a peer coach for new sales associates.
• Developed positive customer relationships through friendly greetings and excellent service.
• Assembled promotional displays, including quarter and full-size point of purchase displays.
• Conferred with store managers to obtain information about customer needs and preferences.
• Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.

• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Verified proper portion sizes and consistently attained high food quality standards.
• Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
• Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
• Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.
• Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.
• Practiced safe food handling procedures at all times.