Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY GARY

Clinton,SC

Overview

9
9
years of professional experience

Work History

Operations Associate

Adidas
Spartanburg, SC
09.2022 - Current
  • Assemble and pack 1,000 boxes per shift.
  • Organize and optimize storage spaces by sorting materials and placing items on racks, shelves, and bins, in alignment with organizational protocols for streamlined operations.
  • Maintain inventory control by collecting stock location orders, recording amounts of materials, and items received or distributed through a computer.
  • Utilize a computerized warehouse management system and radio frequency scanner to process all barcode products.

Assistant Unit Director

Bojangles'
Easley, South Carolina
04.2021 - 09.2025
  • Spearheaded the end-to-end recruitment process, including conducting interviews, making hiring decisions, and coordinating comprehensive orientations for new hires.
  • Strategically assigned daily schedules and tasks to optimize productivity and ensure smooth operations, effectively balancing workload and resource management for a team of 23 employees.
  • Proactively scheduled and led store meetings for the entire staff, providing a platform to discuss sales promotions, new inventory, and strategic initiatives, fostering team engagement and alignment with organizational goals.
  • Exhibited exceptional problem-solving abilities by resolving challenging customer complaints to their full satisfaction, effectively managing.

Customer Service Representative

Alorica
Simpsonville, South Carolina
09.2019 - 08.2021
  • Utilized efficient email communication to create service calls for customers, streamlining the process and ensuring prompt and accurate service delivery, resulting in an enhanced customer experience and increased operational efficiency.
  • Demonstrated exceptional listening skills to accurately discern the nature of customer calls, enabling clear and precise communication to address their inquiries in a professional and customer-centric manner.
  • Proactively answered customers' questions regarding product policy and warranty, providing accurate and comprehensive information to promote customer confidence and trust in the brand.
  • Implemented a systematic follow-up process to regularly engage with customers, ensuring their satisfaction, and addressing any concerns or issues related to scheduled services.

Sales Representative

Spectrum
Simpsonville, South Carolina
02.2018 - 09.2019
  • Demonstrated exceptional efficiency and multitasking skills by consistently handling over 30 calls per 8-hour shift in a fast-paced call center environment, effectively meeting demanding service-level expectations.
  • Proficiently operated three systems simultaneously, ensuring prompt and accurate resolution of customers' needs and concerns, resulting in high customer satisfaction and retention.
  • Consistently exceeded revenue quotas through persuasive product and service promotion during routine calls, utilizing effective sales techniques, and product knowledge to drive increased sales and revenue.
  • Played a key role in the success of the team by training and mentoring new sales representatives, and sharing expertise skills.
  • Providing guidance to accelerate their learning and development, contributing to the overall growth and success of the team.

Real Time Analyst

Sitel
Spartanburg, SC
07.2016 - 02.2018
  • Conducted diligent monitoring of employees' tasks to assess information processing and performance, effectively identifying areas for improvement, streamlining business functions, and addressing inefficiencies.
  • Fostered a collaborative relationship with upper management, actively collaborating to drive strategic initiatives through the development and implementation of new processes, aligning business operations with organizational goals.
  • Worked closely with supervisors and managers to manage day-to-day operations, ensuring a smooth workflow and adherence to service level goals.
  • Contributing to enhanced efficiency and customer satisfaction.
  • Utilized strong analytical skills to interpret data and present findings in a clear and concise manner, facilitating data-driven decision-making at all levels of the organization.

Education

ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT

Piedmont Technical College
Greenwood, South Carolina

PROPERTY MANAGEMENT -

Real Estate School For Success
Columbia, SC

Skills

  • Scheduling and calendar management
  • Employee recruitment and hiring
  • Professionalism under pressure
  • Attention to detail
  • Microsoft Office proficiency
  • Sales and upselling strategies
  • Organizational skills
  • Customer support and engagement
  • Google Workspace expertise

Timeline

Operations Associate

Adidas
09.2022 - Current

Assistant Unit Director

Bojangles'
04.2021 - 09.2025

Customer Service Representative

Alorica
09.2019 - 08.2021

Sales Representative

Spectrum
02.2018 - 09.2019

Real Time Analyst

Sitel
07.2016 - 02.2018

ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION AND MANAGEMENT

Piedmont Technical College

PROPERTY MANAGEMENT -

Real Estate School For Success

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