ASHLEY GARZA

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Dealt with a wide range of customer service, operational, and administrative tasks every day
• Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
• Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities
• Customer inquiries were handled via phone, email, and web-based platforms
• Quickly resolved customer issues while adhering to company policies
• Answered questions and concerns from internal and external customers about shipments, billing, status, services, carriers, and [Type] requirements
• Provided excellent customer service to both internal and external customers to maximize satisfaction and business success
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies to completion
• Was able to effectively communicate with groups of customers and employees in order to recommend solutions to common issues
• Provided excellent customer service, fostering strong relationships, retention, and satisfaction.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Provided individualized and detailed information on relaxation, postural improvement, stretching, and strengthening to [Number] daily clients
• Discussed body treatment needs and expectations with clients to maintain [Number]% customer satisfaction
• Trained
• Provided safe, effective, and appropriate massage therapy techniques with professionalism and enthusiasm to maintain [Number]% customer satisfaction rates
• Cleaned and sanitized the massage therapy and common areas
• Incorporated
• Expressed gratitude to resort guests by thanking them for their business
• Any schedule changes were clearly communicated to each technician
• Spoke with clients about their health histories, expectations, services, and procedures for over [Number]% customer satisfaction.

Mostly worked in activation for gift cards.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Answered constant flow of customer calls with minimal wait times.

• Discussed body treatment needs and expectations with clients to maintain [Number]% customer satisfaction
• Developed team communications and information for [Type] meetings
• Provided individualized and detailed information on relaxation, postural improvement, stretching, and strengthening to [Number] daily clients
• Taught new spa employees about corporate policies, procedures, and work rules
• Trained
• Provided safe, effective, and appropriate massage therapy techniques with professionalism and enthusiasm to maintain [Number]% customer satisfaction rates
• Cleaned the massage rooms after each client and got ready for the next one
• Any schedule changes were clearly communicated to each technician
• Greeted all visitors and assisted with special requests and services
• Looked for industry trends on social media and through online sources
• Was friendly and professional when responding to customer inquiries
• Spoke with clients about their health histories, expectations, services, and procedures for over [Number]% customer satisfaction
• Processed all cash and credit card transactions with a [Number]% accuracy rate
• All incoming guests received ice water and iced tea as refreshments
• Kept a close eye on guest access to the restricted spa areas
• Maintained clients' treatment records and designed long-term care programs for return customers
• Kept my work area clean and tidy to stay productive
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
• Made appointments for beauty consultations and hair styling
• Did some research.