Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Ashley Gatlin

Dallas,TX

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments such as Cowboy Chow and Princeton Family Dental. Excelled in customer satisfaction and team collaboration, significantly enhancing repeat business. Skilled in food inspection and fostering positive guest experiences. Proven ability to manage tasks efficiently, demonstrating exceptional organizational and interpersonal skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Cowboy Chow
Dallas, TX
11.2023 - 02.2024
  • Greeted guests and provided menus.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Delivered food orders promptly and courteously.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stocked service areas with supplies during slow periods.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Informed customers of daily specials and signature menu items.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared drinks according to standard recipes.
  • Prepared checks, itemizing total meal costs and taxes.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Registered Dental Assistant

Complete Dental Care Clinics
Greenville, TX
05.2019 - 09.2023
  • Sterilized instruments and equipment in accordance with established protocols.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Gathered medical information, dental health history and vitals from patients.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.
  • Applied protective coating of fluoride to teeth during dental procedures.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Obtained informed consent forms from patients prior to performing any treatment procedure.
  • Ensured that all paperwork was completed accurately prior to patient departure from office visit.
  • Set up operatories with appropriate instruments for each procedure prior to patient arrival.
  • Updated patient records with new data and treatment information.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Managed the front desk operations by answering phones, scheduling appointments and verifying insurance information.
  • Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
  • Supported dentist chairside with root canal and extraction procedures.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Prepared bills and completed insurance forms using system software.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
  • Established clean, sterile and welcoming environment for patients.
  • Supported dentist with completing minimally invasive and advanced surgical procedures.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Documented all treatment plans in patient records according to office standards.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Fabricated custom teeth impressions and temporary restorations for patients from given samples.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
  • Assisted dentist during examinations by retracting patient's cheeks and tongue.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
  • Fabricated provisional crowns, bleaching trays and custom impression trays from alginate impressions or stone casts when necessary.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Maintained inventory of supplies used during treatments.
  • Created and fit dental appliances for patients. adjusting as necessary.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
  • Operated equipment and machinery according to safety guidelines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.

Treatment Coordinator/Registered Dental Assistant

Princeton Family Dental
Princeton, TX
06.2012 - 02.2019
  • Duties are listed in previous Job Description

Education

High School Diploma -

North Mesquite High School
Mesquite, TX
05-1999

Skills

  • Order delivery practices
  • Daily specials memorization
  • Team member support
  • Food inspection
  • Table resetting
  • Hostess support

Affiliations

  • Crochet
  • Cooking and Baking
  • Outdoor Grilling and Smoking
  • Camping
  • Fishing
  • FX Makeup
  • Acrylic Nails
  • Dog Grooming (Doodles)
  • Doodle Breeder (Puppies Due in Feb '2024)
  • Home renovations
  • Camper renovations
  • Arts and Crafts
  • Mycology (mushrooms)

Accomplishments

  • I have worked in the dental field for over 25 years, And have had the opportunity to work side by side with some of the best dentist in DFW area. Giving me many oprotunites to enhance my career.

Certification

  • Licenced Registard Dental Assistant
  • CPR Certified (25+yrs)
  • Blood Borne Pathogens Certification
  • HIPPA Certification
  • Nitrousoxcide Training
  • Yearly CE Courses (Dental/Management)

Languages

English
Full Professional
ASL
Elementary

Timeline

Server

Cowboy Chow
11.2023 - 02.2024

Registered Dental Assistant

Complete Dental Care Clinics
05.2019 - 09.2023

Treatment Coordinator/Registered Dental Assistant

Princeton Family Dental
06.2012 - 02.2019

High School Diploma -

North Mesquite High School

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Ashley Gatlin