Ashley Gayle
New York,NY
Summary
Dynamic Program Manager with over 7 years of experience in non-profit management and operations, specializing in educational programs. Proven expertise in program optimization, training development, and cross-departmental collaboration. Adept at implementing best practices and data-driven strategies to enhance product management capabilities and drive organizational excellence.
Overview
6
6
years of professional experience
Work History
Program Manager
Reading Partners
New York City Metropolitan Area
08.2022 - Current
- Coached and developed a cohort of 7 Program coordinators yearly to meet over 85% of program KPIs by conducting coaching sessions, observations, and providing actionable feedback.
- Delivered over 45 days of high-quality remote and onsite professional development sessions annually to 40+ Program Coordinators, resulting in a 35% increase in work scope proficiency as measured by post-training feedback forms.
- Developed communication frameworks to facilitate collaboration between program teams and stakeholders, resulting in improved project outcomes.
- Established metrics to measure the effectiveness of program initiatives, contributing to data-informed decision-making.
- Oversee internal and external resource sharing for program accessibility and transparency.
Per-Diem Interviewer
Big Brothers Big Sisters of NYC
New York City Metropolitan Area
08.2022 - 02.2023
- Conduct thorough 1-hour and 30-minute virtual interviews of applicants who applied to be volunteers.Wrote clinical assessments and offered recommendations for final disposition.
- Provided BBBS of NYC program-related information and educated volunteers on program structure.
- Provided a self-built schedule each month, providing a minimum of 10 interviews, contributing to the growth of BBBS of NYC.
Program Manager
Big Brothers Big Sisters of NYC
New York City Metropolitan Area
04.2021 - 08.2022
- Successfully recruited over 65 students and corporate volunteers, utilizing biopsychosocial interviews to evaluate their suitability, motivation, and alignment with program goals, enhancing overall team effectiveness.
- Managed and facilitated weekly virtual, in-person, and hybrid programs by designing lesson plans and project-based activities, resulting in improved participant learning outcomes and program effectiveness.
- Acted as an advocate for youth and families by providing information referrals, crisis intervention, and short-term counseling, while ensuring adherence to safety guidelines, contributing to a supportive and safe learning environment.
- Utilized data analysis to inform program strategies and decisions, establishing metrics to measure program effectiveness and continuously improve user experiences.
- Collaborated with various teams to facilitate communication and knowledge sharing, organizing regular meetings to align project goals and drive collective success.
Program Coordinator
HEAF, Inc.
New York, United States
02.2020 - 04.2021
- Conducted comprehensive evaluations of program guidelines, implementing improvements that enhanced overall program effectiveness and aligned with best practices in educational delivery.
- Coordinated and managed over 10 daily and seasonal program activities, ensuring seamless execution and engagement that maximized participant learning and satisfaction.
- Assisted in the onboarding and supervision of up to 8 part-time staff, including teachers and volunteers, fostering a collaborative environment that promoted professional development and program success.
- Managed a robust program database on Salesforce, maintaining over 100 student files and facilitating outreach to parents and the community to enhance engagement and support.
- Reviewed and managed the program budget for all activities, classes, and events, ensuring financial accountability and resource optimization to support program goals.
Teaching Fellow
Citizen Schools
Greater New York City Area
05.2018 - 02.2020
- Successfully acquired DYCD, SACC, CPR, and PETS clearances, ensuring adherence to safety and regulatory standards while fostering a secure learning environment for all participants
- Demonstrated exceptional teaching presence by ensuring student safety and engagement during both day and after-school programs, enhancing the overall learning experience.
- Developed comprehensive lesson plans for a book club and three choice clubs, incorporating student-centered feedback to continually refine curriculum content and improve educational outcomes.
- Designed and facilitated training sessions for staff to improve instructional techniques and best practices, contributing to professional development and a culture of continuous learning.
- Conducted assessments of existing processes to identify areas for improvement, implementing strategies that enhanced operational efficiency and program delivery.
Education
Bachelor's Degree - International Relations & Diplomacy
Mercy College
Dobbs Ferry, New York12.2019
Skills
- Project Management
- Salesforce Inc
- Stakeholder Management & Customer Interaction
- Facilitation and Presentation
- People Management
- Curriculum Development and Implementation
- Microsoft Office
- Google Suits
- Data & KPI Analysis
- Cross- Departmental Collbration
- Community Development
Timeline
Program Manager
Reading Partners
08.2022 - Current
Per-Diem Interviewer
Big Brothers Big Sisters of NYC
08.2022 - 02.2023
Program Manager
Big Brothers Big Sisters of NYC
04.2021 - 08.2022
Program Coordinator
HEAF, Inc.
02.2020 - 04.2021
Teaching Fellow
Citizen Schools
05.2018 - 02.2020
Bachelor's Degree - International Relations & Diplomacy
Mercy College