Ashley Gayle
New York,NY
Summary
Dynamic Program Manager with over 7 years of experience in non-profit management and operations, specializing in educational programs. Proven expertise in program optimization, training development, and cross-departmental collaboration. Adept at implementing best practices and data-driven strategies to enhance product management capabilities and drive organizational excellence.
Overview
6
6
years of professional experience
Work History
Program Manager
Reading Partners
08.2022 - Current
- Coached and developed a cohort of 7 Program coordinators yearly to meet over 85% of program KPIs by conducting coaching sessions, observations, and providing actionable feedback.
- Delivered over 45 days of high-quality remote and onsite professional development sessions annually to 40+ Program Coordinators, resulting in a 35% increase in work scope proficiency as measured by post-training feedback forms.
- Developed communication frameworks to facilitate collaboration between program teams and stakeholders, resulting in improved project outcomes.
- Established metrics to measure the effectiveness of program initiatives, contributing to data-informed decision-making.
- Oversee internal and external resource sharing for program accessibility and transparency.
Per-Diem Interviewer
Big Brothers Big Sisters of NYC
08.2022 - 02.2023
- Conduct thorough 1-hour and 30-minute virtual interviews of applicants who applied to be volunteers.Wrote clinical assessments and offered recommendations for final disposition.
- Provided BBBS of NYC program-related information and educated volunteers on program structure.
- Provided a self-built schedule each month, providing a minimum of 10 interviews, contributing to the growth of BBBS of NYC.
Program Manager
Big Brothers Big Sisters of NYC
04.2021 - 08.2022
- Successfully recruited over 65 students and corporate volunteers, utilizing biopsychosocial interviews to evaluate their suitability, motivation, and alignment with program goals, enhancing overall team effectiveness.
- Managed and facilitated weekly virtual, in-person, and hybrid programs by designing lesson plans and project-based activities, resulting in improved participant learning outcomes and program effectiveness.
- Acted as an advocate for youth and families by providing information referrals, crisis intervention, and short-term counseling, while ensuring adherence to safety guidelines, contributing to a supportive and safe learning environment.
- Utilized data analysis to inform program strategies and decisions, establishing metrics to measure program effectiveness and continuously improve user experiences.
- Collaborated with various teams to facilitate communication and knowledge sharing, organizing regular meetings to align project goals and drive collective success.
Program Coordinator
HEAF, Inc.
02.2020 - 04.2021
- Conducted comprehensive evaluations of program guidelines, implementing improvements that enhanced overall program effectiveness and aligned with best practices in educational delivery.
- Coordinated and managed over 10 daily and seasonal program activities, ensuring seamless execution and engagement that maximized participant learning and satisfaction.
- Assisted in the onboarding and supervision of up to 8 part-time staff, including teachers and volunteers, fostering a collaborative environment that promoted professional development and program success.
- Managed a robust program database on Salesforce, maintaining over 100 student files and facilitating outreach to parents and the community to enhance engagement and support.
- Reviewed and managed the program budget for all activities, classes, and events, ensuring financial accountability and resource optimization to support program goals.
Teaching Fellow
Citizen Schools
05.2018 - 02.2020
- Successfully acquired DYCD, SACC, CPR, and PETS clearances, ensuring adherence to safety and regulatory standards while fostering a secure learning environment for all participants
- Demonstrated exceptional teaching presence by ensuring student safety and engagement during both day and after-school programs, enhancing the overall learning experience.
- Developed comprehensive lesson plans for a book club and three choice clubs, incorporating student-centered feedback to continually refine curriculum content and improve educational outcomes.
- Designed and facilitated training sessions for staff to improve instructional techniques and best practices, contributing to professional development and a culture of continuous learning.
- Conducted assessments of existing processes to identify areas for improvement, implementing strategies that enhanced operational efficiency and program delivery.
Education
Bachelor's Degree - International Relations & Diplomacy
Mercy College
Dobbs Ferry, New York12.2019
Skills
- Project Management
- Salesforce Inc
- Stakeholder Management & Customer Interaction
- Facilitation and Presentation
- People Management
- Curriculum Development and Implementation
- Microsoft Office
- Google Suits
- Data & KPI Analysis
- Cross- Departmental Collbration
- Community Development
Timeline
Program Manager
Reading Partners
08.2022 - Current
Per-Diem Interviewer
Big Brothers Big Sisters of NYC
08.2022 - 02.2023
Program Manager
Big Brothers Big Sisters of NYC
04.2021 - 08.2022
Program Coordinator
HEAF, Inc.
02.2020 - 04.2021
Teaching Fellow
Citizen Schools
05.2018 - 02.2020
Bachelor's Degree - International Relations & Diplomacy
Mercy College
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