Ashley Geiger
Lancaster,PA
Summary
Proven Accounts Receivable Coordinator and Customer Service Representative at Kunzler & Co, Inc, adept in invoice processing and resolving customer disputes, enhancing client loyalty and operational efficiency. Demonstrated ability to improve debt recovery by employing effective problem-solving and organizational skills, alongside a commitment to maintaining high levels of accuracy and professionalism.
Overview
21
21
years of professional experience
Work History
Accounts Receivable Coordinator
Kunzler & Co, Inc
08.2006 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Provided training to new employees on company-specific accounts receivable processes, fostering team cohesion and knowledge sharing.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Completed daily process adjustments to maintain accuracy.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Reconciled daily AR ledger and verified proper posting.
- Resolved valid or authorized deductions by entering adjusting entries.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Customer Service Representative
Kunzler & Co, Inc
07.2003 - 07.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
J.P. McCaskey High School
Lancaster, PA06.2000
Skills
- Payment tracking
- Microsoft Office
- Invoice Processing
- Cash application
- Collections experience
- Account Reconciliation
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Reliability
- Organizational Skills
- Active Listening
- Phone and Email Etiquette
- Data Entry
- Handling Complaints
- Credit and collections
- Cross-Functional Collaboration
Timeline
Accounts Receivable Coordinator
Kunzler & Co, Inc
08.2006 - Current
Customer Service Representative
Kunzler & Co, Inc
07.2003 - 07.2006
J.P. McCaskey High School