Ashley Gellen
Eureka Springs,AR
Summary
Driven professional with a track record of enhancing guest satisfaction and streamlining operations at Basin Park Hotel. Excelled in building relationships and cash handling, demonstrating reliable and responsible work ethics. Achieved significant improvements in customer service and efficiency, leveraging attention to detail and team cooperation skills.
Overview
11
11
years of professional experience
Work History
Front Desk/Sales Associate
Basin Park Hotel
08.2022 - Current
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Housekeeping Room Attendant
Crescent Hotel
03.2021 - 07.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Sales
Express Liquor
01.2018 - 02.2021
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
- closing shift procedures, such as counting money and restocking the cooler for the next's day business.
Bagger/Grocery Stocker
Cash Saver 870 Grocery Store
08.2018 - 10.2020
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
Production Worker
Tyson Foods
07.2017 - 12.2018
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Store Manager/Retail Sales Associate
Fred's Dollar Store
04.2013 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
North Arkansas College
Harrison, AR08.2004
Skills
- Goal-Oriented
- Building Relationships
- Guest Relations
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Team Cooperation
- Positive Customer Engagement
- Cash Handling
- Goal-Driven
- Decision-Making
- Creative Thinking
- Cash Register Operation
- Scheduling appointments
Timeline
Front Desk/Sales Associate
Basin Park Hotel
08.2022 - Current
Housekeeping Room Attendant
Crescent Hotel
03.2021 - 07.2023
Bagger/Grocery Stocker
Cash Saver 870 Grocery Store
08.2018 - 10.2020
Sales
Express Liquor
01.2018 - 02.2021
Production Worker
Tyson Foods
07.2017 - 12.2018
Store Manager/Retail Sales Associate
Fred's Dollar Store
04.2013 - 10.2015
GED -
North Arkansas College