Ashley Gemmell
San Bernardino
Summary
Dynamic Shipping and Receiving Clerk with Wabash National, recognized for enhancing operational efficiency and maintaining accurate inventory levels. Skilled in effective communication and attention to detail, I successfully resolved discrepancies and expedited deliveries, fostering strong supplier relationships and ensuring customer satisfaction. A self-motivated team player dedicated to excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Shipping and Receiving Clerk
Wabash National
11.2019 - Current
- Processed incoming shipments, verifying contents against packing slips for accuracy.
- Organized and maintained inventory levels using warehouse management systems.
- Assisted in loading and unloading materials, ensuring safe handling procedures were followed.
- Conducted regular inspections of shipping materials to maintain quality standards.
- Implemented process improvements that enhanced operational efficiency in shipping tasks.
- Coordinated with suppliers to resolve discrepancies in shipment deliveries promptly.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
Billing Customer Service Representative
Wabash National
11.2014 - 01.2015
- Processed customer billing inquiries efficiently, ensuring accurate account information.
- Resolved discrepancies in billing statements, enhancing customer satisfaction through effective communication.
- Maintained updated knowledge of billing software tools for improved operational efficiency.
- Assisted in developing training materials for new employees to support onboarding processes.
- Collaborated with cross-functional teams to streamline billing procedures and reduce processing time.
- Managed multiple accounts simultaneously while prioritizing urgent customer requests effectively.
- Provided feedback on system enhancements to improve overall service delivery and accuracy.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Served as a key point of contact for external auditors during annual reviews, providing detailed documentation and explanations as requested.
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
UEI College
San Bernardino, CA09.2014
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Heavy lifting
- Teamwork and cooperation
- Effective communication
Timeline
Shipping and Receiving Clerk
Wabash National
11.2019 - Current
Billing Customer Service Representative
Wabash National
11.2014 - 01.2015
High School Diploma -
UEI College