Ashley Roberts

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Assisted with dressing, brushing teeth, and washing face.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Contributed to inventory management by monitoring stock levels.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Improved dining experience by providing prompt, attentive service to guests.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.