Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley George

Durham

Summary

Administrative Assistant with extensive expertise in customer service and team leadership, honed over a 13-year career. Demonstrates exceptional skills in data entry, retail operations, and communication, consistently enhancing client satisfaction and operational efficiency. Committed to leveraging problem-solving abilities and strategic relationship-building to drive organizational success. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE ASSOCIATE

Men's Warehouse
Raleigh
12.2022 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Performed additional duties as assigned by management team.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered phone calls from customers promptly and courteously.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Supported sales team members to drive growth and development.
  • Collected deposits or payments and arranged for billing.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Maintained knowledge of current sales promotions and new product releases.
  • Updated databases with new and modified customer data.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Resolved customer inquiries in a timely manner.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

OFFICE ASSISTANT IV

Raleigh Housing Authority
Raleigh
07.2023 - 04.2025
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained confidentiality of sensitive information and documents.
  • Trained staff members to perform work activities and use computer applications.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Typed, formatted and edited correspondence and other documents.
  • Yardi Systems Trained

SALES SUPPORT ASSOCIATE

Bailey's Fine Jewelry
Raleigh
11.2021 - 08.2022
  • Engaged customers with a welcoming atmosphere, ensuring a positive shopping experience and fostering brand loyalty.
  • Monitored inventory levels and assisted in merchandise intake, contributing to accurate stock management and timely product availability.
  • Collaborated with sales professionals to streamline order processing, improving team productivity and customer service outcomes.
  • Managed daily store operations, enhancing efficiency and customer satisfaction.
  • Executed opening and closing procedures, ensuring security and readiness.
  • Coordinated tuxedo rentals, improving customer communication and service.
  • Processed online orders promptly, boosting order fulfillment speed.
  • Handled financial transactions and deposits, maintaining accuracy and security.
  • Executed inventory management and reporting, optimizing stock levels and improving order accuracy to meet business goals.
  • Trained and mentored staff on operational procedures, promoting a culture of learning and continuous improvement within the team.
  • Implemented effective management practices, leading to improved operational efficiency and enhanced overall store performance.

FORMALWEAR/OPERATIONS MANAGER

Men's Warehouse
Cary
08.2019 - 10.2021
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Addressed customer concerns with suitable solutions.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Measured and reviewed performance via KPIs and metrics.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Delegated work to staff, setting priorities and goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Responded to information requests from superiors, providing specific documentation.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Built strong operational teams to meet process and production demands.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

CUSTOMER SERVICE ASSOCIATE

Men's Warehouse
05.2017 - 08.2019
  • Provide quality customer service, product knowledge, and outfit coordination for clients.
  • Assisting customers with wedding party set up.
  • Coordinating customer reservations, and rental fittings.
  • Organizing new merchandise and maintaining a clean and neat sales floor.
  • Proficient use of Men's Warehouse computer operating system.

CUSTOMER SERVICE REPRESENTATIVE

Conduent
Raleigh
03.2018 - 02.2019
  • Deliver exceptional front-end support and customer service, enhancing client satisfaction.
  • Greet and assist office visitors, ensuring a welcoming and efficient environment.
  • Maintain and organize lobby form trees, ensuring accurate and timely paperwork submission.
  • Answer inquiries about programs and resources, providing clear and helpful information.
  • Document data entry and scanning tasks, ensuring accuracy and efficiency across systems.

BEAUTY ASSOCIATE

Kohl's Department Store
Raleigh
09.2016 - 03.2017
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Attended team meetings to stay informed about new products, promotions, or changes in policies.
  • Conducted daily opening and closing procedures for the store.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Monitored expiration dates on products and removed expired items from shelves.
  • Performed cash register transactions accurately and efficiently.
  • Recommended, selected and located merchandise based on customer desires.
  • Demonstrated an in-depth knowledge of the beauty products carried in the store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted with merchandising activities such as setting up window displays or arranging product placement within the store.
  • Answered phone calls promptly and professionally, providing helpful information when necessary.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Tracked stock levels to ensure that all items were adequately stocked at all times.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided customer service to beauty customers, including answering questions and offering product recommendations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Followed proper sanitation protocols while handling beauty products or tools used during services offered by the store.
  • Computed purchases and received and processed cash or credit payment.
  • Utilized point-of-sale software to process payments quickly and accurately.
  • Identified opportunities to upsell products to customers based on their needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.

CASHIER

McDonald's
Greenville
08.2014 - 11.2015
  • Answered customer questions and provided store information.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Used suggestive selling techniques to promote add-on sales.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Accepted cash and credit card payments, issued receipts and provided change.

CASHIER AND U-HAUL OPERATOR/DEALER

Estatibles Furniture & Antiques
Durham
06.2012 - 08.2013
  • Answered customers' questions and provided information on store procedures or policies.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Offered customers carry-out service at completion of transaction.
  • Counted and balanced cashier drawers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Scanned items and checked pricing on cash register for accuracy.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Stocked shelves with merchandise when needed.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Check levels of returned inventory to ensure proper system updates.

Education

PSYCHOLOGY MAJOR - PRE-MED MINOR

East Carolina University
Greenville, NC
01.2016

HIGH SCHOOL DIPLOMA -

Panther Creek High School
Cary, NC
06.2012

Skills

  • Customer Service
  • Sales
  • Data Entry
  • Retail Operations
  • Team Leadership
  • Problem Solving
  • Inventory Management
  • Cash Handling
  • Communication
  • Documentation
  • Multi-tasking
  • Project Management
  • Customer relationship management
  • Issue resolution
  • Sales support
  • Team training
  • Process optimization
  • Quality assurance
  • Data analysis
  • Financial reporting
  • Conflict resolution
  • Project management
  • Budget management
  • Maintaining compliance
  • Onboarding and orientation
  • Business strategy development
  • Financial forecasting
  • Problem-solving aptitude
  • Filing systems
  • Office administration
  • Microsoft Office
  • Time management
  • Record keeping
  • Attention to detail
  • Data recording
  • Mail routing
  • Office machine operation

Languages

  • English, Native
  • Spanish, Novice

Timeline

OFFICE ASSISTANT IV

Raleigh Housing Authority
07.2023 - 04.2025

CUSTOMER SERVICE ASSOCIATE

Men's Warehouse
12.2022 - Current

SALES SUPPORT ASSOCIATE

Bailey's Fine Jewelry
11.2021 - 08.2022

FORMALWEAR/OPERATIONS MANAGER

Men's Warehouse
08.2019 - 10.2021

CUSTOMER SERVICE REPRESENTATIVE

Conduent
03.2018 - 02.2019

CUSTOMER SERVICE ASSOCIATE

Men's Warehouse
05.2017 - 08.2019

BEAUTY ASSOCIATE

Kohl's Department Store
09.2016 - 03.2017

CASHIER

McDonald's
08.2014 - 11.2015

CASHIER AND U-HAUL OPERATOR/DEALER

Estatibles Furniture & Antiques
06.2012 - 08.2013

PSYCHOLOGY MAJOR - PRE-MED MINOR

East Carolina University

HIGH SCHOOL DIPLOMA -

Panther Creek High School

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Ashley George