Resourceful Assistant Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow team. Outstanding communicator and problem-solver proficient in job-related project management software.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director, Basic Needs
San Diego State University Research
06.2024 - Current
Supervised and empowered diverse team of 8 professional staff, 7 student assistants, and over 200 volunteers to foster accountability and inclusion.
Led strategic community engagement initiatives that enhanced operational excellence and increased program visibility.
Directed daily program operations, managing budgets, compliance reporting, and resource allocation for efficiency.
Acted as Director in absence, making critical decisions and fostering cross-departmental partnerships.
Championed long-term planning and data-driven program development, strengthening collaborations with various agencies.
Delivered executive-level administrative support, leading internal projects and representing leadership in key meetings.
Area Manager, Residential Education
The University of North Carolina School of Arts
07.2023 - 06.2024
Recruited and trained a diverse team of 21 Resident Assistants, 2 Graduate Assistants, and 1 Senior Resident Assistant, fostering high performance and cohesion.
Managed daily operations for two residential buildings, serving as on-call crisis responder for over 1,400 students.
Oversaw documentation and resolution of conduct cases for Student Conduct Review Committee, ensuring due process using Maxient.
Coordinated transportation logistics for on- and off-campus programs, prioritizing safety and timely execution.
Implemented a cloud-based scheduling system (Trello, Canvas, Box), boosting operational efficiency by 25%.
Designed and launched a voluntary 1:1 mentorship program for staff focused on personal development and career advancement.
Administrative Coordinator, Kenan Institute
Duke University
01.2022 - 01.2023
Spearheaded planning and execution of high-impact programs and events, ensuring seamless experiences through meticulous vendor coordination and logistics management.
Managed full recruitment lifecycle for Desk Assistant roles, enhancing team performance through effective job design, interviewing, hiring, onboarding, and training.
Coordinated a two-day Advisory Board Meeting with 60+ participants, driving stakeholder engagement through precise logistical execution.
Engineered successful campus-wide 'Welcome Back' BBQ for over 700 attendees, achieving outstanding results within a $50,000 budget.
Administered financial operations by processing honoraria and reimbursements while adhering to organizational protocols and fiscal guidelines.
Created detailed project reports to monitor event planning progress, identify operational gaps, and inform strategic improvements.
Oversaw guest management and travel arrangements for high-profile functions to deliver comprehensive support for all events.
Implemented strategies to enhance team efficiency in event planning through continuous feedback and operational assessments.
Virtual Career Advisor
Student Success Agency
10.2017 - 01.2020
Orchestrated multifaceted academic, social, and financial development campaigns for over 56 high school students, promoting sustained success across three years.
Cultivated trust-based relationships through personalized mentorship, fostering a supportive environment for long-term growth.
Designed tailored success roadmaps that encouraged strategic definition of academic and personal goals.
Led post-graduation planning initiatives, guiding students in evaluating career and educational opportunities aligned with aspirations.
Delivered academic coaching on study techniques, time management, and organizational skills, enhancing student performance and self-discipline.
Facilitated workshops connecting students with academic, financial, mental health, and career resources to ensure holistic development.
Residential Program Coordinator
Youth Focus, Inc
04.2018 - 05.2019
Designed and facilitated over 150 workshops on career readiness, academic planning, financial literacy, and personal development for youth aged 16–21.
Led client intake and treatment planning to create personalized care roadmaps, achieving measurable progress from entry to discharge.
Provided crisis intervention and mentorship in a 24/7 support role for seven clients, promoting a safe growth-oriented environment.
Maintained HIPAA-compliant documentation of all case management activities, including hourly observations and medication administration.
Streamlined access to primary healthcare providers, enhancing continuity of care and connecting clients with essential community resources.
Education
Master of Education (MEd) - Higher Education, Student Administration Affairs
The University of North Carolina At Greensboro
05-2021
Bachelor of Science in Interdisciplinary Studies (BS IS) - Social Work
Winston Salem State University
05-2018
Skills
Program management
Crisis management
Case management
HR systems expertise
Qualtrics proficiency
StarRez knowledge
Maxient experience
Workday familiarity
Affiliations
As a committed Navy JROTC contracted employee at Northeast Guilford High School through Guilford County Schools, I actively mentor and support cadets in developing leadership, discipline, and citizenship. I assist in delivering a rigorous curriculum focused on physical fitness, naval history, seamanship, and teamwork, while fostering personal responsibility and respect for authority. Through hands-on training, classroom support, and involvement in drill competitions and community service, I help shape confident leaders and engaged, responsible citizens.
As a seasonal TRIO Empowerment Mentor and chaperone throughout the weekend, I support students from North Forsyth and Glenn High Schools with academic guidance and personal mentorship. I accompany them on field trips funded by Forsyth Tech Community College, fostering their growth beyond the classroom. Recently, I had the honor of speaking at TRIO panel discussions, sharing my experiences to inspire and empower students on their educational journeys.
Accomplishments
Designed and led a comprehensive bi-semester two-week Resident Assistant training program featuring professional development, team-building activities, and full-day engagement, paired with a high-impact marketing campaign that increased RA applications by 75%.
Secured $500 in scholarship funding to organize a team-building “Axe Throw” event for 11 Resident Assistants, enhancing morale and camaraderie.
Created a detailed training guidebook and digital Canvas platform to streamline RA onboarding, improve staff professionalism, and provide essential local resource information, significantly reducing training barriers.
Successfully advocated for 4 at-risk students’ admissions to universities—including one full-ride scholarship—by collaborating with university leaders and negotiating critical support services and housing accommodations.
Certification
Certified Student Affairs Professional (CSAP), 2024-2025
Project Management Professional (PMP), 2025
Diversity and Inclusion Certification, 2023,2024,2025
Mental Health First Aid Certification 2023,2024,2025
Professional References
Dr. Derick Virgil: Dean of Student Success Collaborative @ Winston Salem State University P: 336.831.7227
Ms. Lili Leveque: Coordinator for the Basic Needs Department @San Diego State University, e: lilian.leveque@gmail.com, P: 971.930.5540 (Former Employee)
Ms. Kimberly Noland: Danville School Administrator @ Danville County Schools; E: kimberlynoland50@hotmail.com, P: 336.327.2499 (Former Supervisor)
Ms. Lauryn Hill: Assistant Director @E: LHill@Uncsa.edu, P: 713.808.5258
Timeline
Assistant Director, Basic Needs
San Diego State University Research
06.2024 - Current
Area Manager, Residential Education
The University of North Carolina School of Arts
07.2023 - 06.2024
Administrative Coordinator, Kenan Institute
Duke University
01.2022 - 01.2023
Residential Program Coordinator
Youth Focus, Inc
04.2018 - 05.2019
Virtual Career Advisor
Student Success Agency
10.2017 - 01.2020
Master of Education (MEd) - Higher Education, Student Administration Affairs
The University of North Carolina At Greensboro
Bachelor of Science in Interdisciplinary Studies (BS IS) - Social Work