ASHLEY GERARD
Saginaw,MI
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Saginaw Psychological Services
02.2025 - Current
- Streamlined office operations, enhancing workflow and interdepartmental communication.
- Optimized executive calendars through effective appointment prioritization and scheduling management.
- Ensured accuracy in reports and presentations by adhering to deadlines and guidelines.
- Protected sensitive information by implementing secure filing systems and privacy policies.
- Strengthened client relationships through prompt responses and effective issue resolution.
Operations Lead
Aspen Dental
05.2024 - 02.2025
- Optimized patient flow through effective management of scheduling and appointments.
- Ensured compliance with HIPAA by maintaining and updating patient records.
- Managed office correspondence, including emails, phone calls, and mail deliveries.
- Advised patients on treatment plans, insurance options, and financing solutions.
- Maintained accurate patient data using various software programs for updates.
- Collaborated with management to establish annual sales plans and performance targets.
Assistant General Manager
Holiday Inn Express and Suites Saginaw
01.2022 - 05.2024
- Enhanced guest satisfaction through proactive engagement and strategic partnerships with IHG.
- Selected for Employee Assistance Program Committee to support employees facing financial challenges.
- Oversaw administrative tasks, including scheduling, recruitment, onboarding, and payroll processing.
- Coached team members to exceed business goals, fostering professional growth and development.
- Facilitated budget management through cash handling, supply orders, and operational software use.
Front Desk Attendant and Hotel Experience Champion
Holiday Inn Express and Suites Saginaw
06.2021 - 01.2022
- Attained Loyalty Champion role within 3 months, enhancing IHG Rewards Club enrollment.
- Earned Employee of the Quarter nomination by cross-departmental peer recognition.
- Established robust guest relations, serving as primary problem resolution contact.
- Developed new hire training resources, ensuring employee success within first month.
- Managed multi-line phone system, effectively directing inquiries and calls appropriately.
General Motors Customer Assistance Advisor
Morley Companies
01.2021 - 06.2021
- Enhanced customer satisfaction by assisting with appointments and warranty concerns.
- Completed over 160 hours of training in effective phone customer assistance.
- Facilitated a supportive environment for customers to voice their concerns.
- Maintained professionalism while providing excellent customer care remotely.
- Achieved early training graduation due to consistently high evaluator scores.
Behavior Technician
Centria Healthcare Autism Services
02.2019 - 08.2020
- Recorded behaviors through accurate data collection and detailed anecdotal notes.
- Achieved 100% scores on all Staff Integrity Assessments by Board Certified Analysts.
- De-escalated emergency situations while advocating for patient needs effectively.
- Conducted assessments to identify target behaviors and their underlying purposes.
- Demonstrated cultural sensitivity towards clients and families throughout interactions.
Retail Associate
TJ Max
11.2018 - 02.2019
- Quickly connected with customers and assisted in finding desired items and sizes by closely supporting each person throughout the buying process.
- Issued receipts and processed refunds, credits, or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
Server & Cashier
Apple Mountain Golf Resort
10.2018 - 11.2018
- Increased sales by promoting high-profit appetizers and mixed drink specials.
- Prepared specialty drinks with liquors, bitters, sugars, and fresh fruits.
- Utilized POS system for order management, billing, and complimentary item tracking.
Hostess
Genji Japanese Steakhouse And Asian Cuisine
02.2018 - 10.2018
- Enhanced guest experience by greeting arrivals and announcing server specials.
- Facilitated reservations and inquiries through clear, positive phone communication.
- Streamlined guest flow from reception to dining area, managing wait times effectively.
Server & Cashier
Maria's Authentic Mexican Restaurant
12.2017 - 02.2018
- Welcomed and seated guests, ensuring each guest's comfort and satisfaction.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Fostered a fun atmosphere and family-style work environment.
Childcare Assistant
Swan Valley Learning Center
04.2016 - 08.2017
- Enhanced kindergarten readiness by teaching preschoolers through storytelling and games.
- Guided school-age children with engaging lessons and homework support during summer.
- Maintained hygiene by daily cleaning and sterilizing toys and play areas.
Education
Associate Degree -
Delta Community College
USHigh School Diploma -
Swan Valley High School
Saginaw, MI05.2016
Bachelor of Social Work - Social Work
University of Michigan-Flint
Flint, MI, US04-2027
Skills
- Operational Efficiency
- Confidential Record-keeping
- Telephone and email etiquette
- Task Prioritization
- Scheduling Coordination
- Analytical Skills
- Multitasking Abilities
- Excellent Communication
- Customer service
Timeline
Administrative Assistant
Saginaw Psychological Services
02.2025 - Current
Operations Lead
Aspen Dental
05.2024 - 02.2025
Assistant General Manager
Holiday Inn Express and Suites Saginaw
01.2022 - 05.2024
Front Desk Attendant and Hotel Experience Champion
Holiday Inn Express and Suites Saginaw
06.2021 - 01.2022
General Motors Customer Assistance Advisor
Morley Companies
01.2021 - 06.2021
Behavior Technician
Centria Healthcare Autism Services
02.2019 - 08.2020
Retail Associate
TJ Max
11.2018 - 02.2019
Server & Cashier
Apple Mountain Golf Resort
10.2018 - 11.2018
Hostess
Genji Japanese Steakhouse And Asian Cuisine
02.2018 - 10.2018
Server & Cashier
Maria's Authentic Mexican Restaurant
12.2017 - 02.2018
Childcare Assistant
Swan Valley Learning Center
04.2016 - 08.2017
Associate Degree -
Delta Community College
High School Diploma -
Swan Valley High School
Bachelor of Social Work - Social Work
University of Michigan-Flint