Ashley Gerow
Sacramento
Summary
Dynamic professional with experience in customer service and administrative support. Known for effective communication and strong organizational skills, ready to leverage these strengths to streamline operations and improve service delivery.
Overview
19
19
years of professional experience
Work History
DSPS Student Aide
Yuba Community College District
Yuba City, California
03.2023 - Current
- - Managed electronic student records using AIM (Accessible Information Management) software, maintaining accurate and confidential documentation for the DSPS student population
- - Ensured compliance with FERPA and confidentiality standards when handling sensitive student records and information
- - Assisted students, staff, and the public with program requirements and procedures, ensuring accurate and timely information delivery
- - Provided clerical and logistical support to streamline operations for professional staff
- - Maintained an organized and orderly office, including logs, records, and files related to assigned duties
- - Typed letters, reports, schedules, lists, forms, and other materials from straight copy, rough draft, or notes
- - Managed scanning and duplicating documents, ensuring timely delivery.
- - Performed receptionist duties and answered telephones; scheduled appointments; greeted students and visitors and directed inquiries to the appropriate person or office
- - Acted as scribe and note taker, ensuring accurate documentation with correct grammar and attention to detail
- - Contributed to development of promotional materials and campus events, enhancing visibility of DSPS program
Uber Driver
Uber
Sacramento, California
04.2026 - 07.2026
- Transported passengers safely to various destinations across the city.
- Communicated with passengers to enhance ride experience and address any concerns.
- Ensured passenger comfort by maintaining pleasant temperatures and clean interiors.
- Maintained vehicle cleanliness and ensured all systems functioned properly for safe rides.
Postmates Fleet Driver
Postmates
Sacramento, California
02.2020 - 09.2021
- Delivered food and groceries to customers efficiently and on time.
- Coordinated multiple simultaneous deliveries, ensuring adherence to safety protocols.
- Leveraged GPS and navigational tools to optimize delivery routes, enhancing overall delivery efficiency.
- Coordinated pickups with restaurants and verified order accuracy before departure.
- Resolved customer issues and inquiries through effective communication and problem-solving skills
- Managed work schedule flexibility to align with peak demand periods, maximizing earning potential.
- Adhered to safety and health regulations while handling food deliveries.
DoorDash Delivery Driver
DoorDash
Sacramento, California
02.2020 - 09.2021
- Delivered food products and goods to customers, achieving timely and accurate deliveries.
- Delivered food orders promptly to diverse customer locations.
- Coordinated pickups with restaurants and confirmed order accuracy to ensure customer satisfaction.
- Communicated effectively with customers regarding order status and delivery times.
- Navigated efficiently using GPS and mapping applications for quick routes.
- Managed time effectively to maximize delivery efficiency throughout shifts.
- Collaborated with support teams to resolve delivery issues swiftly.
- Adjusted work schedule to match peak demand periods to align with peak demand periods, maximizing earning potential.
- Adhered to safety and health regulations while handling food deliveries.
Administrative Assistant/Medical Assistant
Dr Gregory G. Smith M.D
Sacramento, California
02.2014 - 06.2014
- - Scheduled appointments and meetings; maintained various schedules and calendars; compiled information for appointments as requested; notified staff and personnel of meeting dates
- - Delivered accurate and timely information and assistance to the public and staff regarding program requirements and procedures
- - Handled receptionist duties, managed phone calls, relayed messages, greeted students and the public, and directed inquiries to appropriate personnel
- - Employed professional telephone etiquette to ensure clear and respectful interactions.
- - Utilized interpersonal skills, tact, patience, and courtesy when assisting students, staff, and the public
- - Maintained a variety of logs, records, and files related to assigned office; closed files according to established procedures and timelines
- - Typed lists, plans, forms, and other materials from straight copy, rough draft, or notes; distributed, mailed, and filed materials as appropriate
- - Operated a variety of office equipment, such as calculators, copiers, and computers; entered and retrieved data, maintained records, and generated reports
- - Managed the timely duplication and distribution of records, reports, and materials.
- - Demonstrated correct English usage, grammar, spelling, punctuation, and vocabulary in all written correspondence
- - Applied knowledge of modern office practices, procedures, and equipment
- - Maintained understanding of the policies and objectives of assigned programs and activities
- - Utilized effective record-keeping techniques
Medical Assistant Intern
Dr. Gregory Smith, M.D.
Sacramento, California
12.2013 - 02.2014
- Scheduled appointments and meetings; maintained various schedules and calendars; compiled information for appointments as requested; notified staff and personnel of meeting dates
- Maintained logs, records, and files for office operations, ensuring compliance with established procedures and timely closure of files.
- Provided information and assistance to the public, and staff regarding program requirements and procedures in an accurate and timely manner
- Typed lists, plans, forms, and other materials from straight copy, rough draft, or notes; distributed, mailed, and filed materials as appropriate
- Operated office equipment, including calculators, copiers, and computers; entered and retrieved data; maintained accurate records; and generated reports to support office functions.
- Performed receptionist duties and answered telephones; took and relayed messages; greeted students and the public and provided routine information; directed inquiries to the appropriate person or office
- Ensured timely duplication and distribution of records, reports, and other materials.
- Utilized effective telephone techniques to enhance communication quality with clients and colleagues.
- Demonstrated tact and patience to ensure respectful and helpful interactions with students, staff, and the public.
- Demonstrated correct English usage, grammar, spelling, punctuation, and vocabulary in all written correspondence
- Applied knowledge of office procedures and equipment to enhance support for day-to-day operations.
- Kept up-to-date with policies and objectives to ensure compliance in program execution.
- Employed systematic record-keeping techniques to ensure accurate and organized documentation.
Call Center Representative
Elliott Benson
Sacramento, California
06.2012 - 10.2013
- Contacted individuals via phone to generate interest in services offered.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories and lists purchased from other organizations.
- Ability to listen carefully and give full attention to what other people are saying, taking time to understand the points being made, and ask questions when appropriate without interruption.
- Skill to provide clear and accurate instructions and directions to individuals with varying levels of understanding.
- Evaluated data, including financial and customer information, to determine actions.
- Researching information using various resources to obtain information, validate existing information, and/or determine actions.
- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Led major client projects for food distribution and retail companies, ensuring successful completion and client satisfaction.
- Collaborated with team members across departments to ensure a unified approach when conducting market analysis activities.
- Conducted telephone interviews with customers to gather feedback on products and services.
Seasonal Clerk
California Franchise Tax Board
Sacramento, California
11.2007 - 05.2008
- Examined and validated information for accurate processing of tax returns and documents, ensuring compliance with regulations.
- Processed personal income tax and business entity tax returns accurately.
- Reviewed customer accounts and made adjustments to ensure correct application of payments, reducing discrepancies.
- Assisted with account-related issues and collections to enhance payment recovery.
- Interpreted laws, regulations, and technical data to apply relevant information effectively.
- Managed multiple complex priorities to complete tasks within designated time frames.
- Utilized problem-solving techniques to identify and resolve work assignment challenges.
- Performed basic mathematical computations to review and manage workload efficiently.
Education
Associate of Arts - Social And Behavioral Science
Woodland Community College
Woodland, CA05-2026
Associate of Science - Business Administration
Woodland Community College
Woodland, CA12-2025
Diploma - Medical Assistant
Kaplan College
Sacramento, CA04-2014
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2006
Skills
- Electronic documentation
- Data entry
- Microsoft Office
- Time management
- Customer service
- Confidentiality standards
- Effective communication
Timeline
Uber Driver
Uber
04.2026 - 07.2026
DSPS Student Aide
Yuba Community College District
03.2023 - Current
Postmates Fleet Driver
Postmates
02.2020 - 09.2021
DoorDash Delivery Driver
DoorDash
02.2020 - 09.2021
Administrative Assistant/Medical Assistant
Dr Gregory G. Smith M.D
02.2014 - 06.2014
Medical Assistant Intern
Dr. Gregory Smith, M.D.
12.2013 - 02.2014
Call Center Representative
Elliott Benson
06.2012 - 10.2013
Seasonal Clerk
California Franchise Tax Board
11.2007 - 05.2008
Associate of Arts - Social And Behavioral Science
Woodland Community College
Associate of Science - Business Administration
Woodland Community College
Diploma - Medical Assistant
Kaplan College
High School Diploma -
Laguna Creek High School