Ashley Gertson
Lissie,TX
Overview
17
17
years of professional experience
Work History
Store Manager
CVS Pharmacy
Sealy, TX
09.2015 - 12.2021
- Managed daily store operations including open/close procedures and customer interactions
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Managed a team of 10+ employees, including those in the Pharmacy department
- Performed administrative tasks related to prescription processing including verifying insurance coverage and accurately refilling prescriptions
- Managed various stores in the district
Housekeeper
Debbie Shanks
Eagle Lake, TX
05.2015 - 03.2016
- Performed housekeeping and organizational tasks for both residential and airport environments, ensuring cleanliness and orderliness.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Billing Specialist
Guardian EMS
Columbus, TX
12.2011 - 05.2014
- Received and managed phone calls, processed insurance claims and medical bills, sent claim forms to insurance providers.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Generated periodic reports summarizing account balances and collection activities.
- Assisted in developing strategies for improving collections processes.
- Performed data entry into accounting software programs such as QuickBooks.
- Assisted with year-end closing tasks including preparing journal entries.
- Implemented new policies related to billing processes when required.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Processed and sent invoices, adjustments and credit memos to customers.
- Worked with team members and leadership to identify and develop process improvements.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Managed numerous client accounts to track and collect money owed.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Completed billing audits in identified timeframes to report and investigate findings.
Department Manager
Hobby Lobby
Rosenberg, TX
08.2008 - 06.2009
- Loaded and unloaded merchandise from trucks.
- Priced and stocked merchandise.
- Reset departments by adding or changing merchandise monthly.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Assistant Store Manager
Dollar General
East Bernard, TX
02.2008 - 07.2008
- Supervised and scheduled up to 5 employees
- Operated cash register, balanced and made daily bank deposits
- Ordered and stocked merchandise as needed
Office Clerk
Big G Auto Glass
Wharton, TX
12.2004 - 01.2005
- Scheduled windshield repair jobs.
- Contacted insurance companies, managed claims, and completed data entry.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Processed incoming and outgoing mail daily.
- Organized office supplies and maintained an inventory of stock items.
- Maintained records of employee attendance and leave balances.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Received payments from customers via cash or credit card transactions.
- Prepared invoices for customers based on their orders and payment terms.
Education
Diploma -
East Bernard High School
East Bernard01.2003
Some College (No Degree) - Education
Kaplan College - Phoenix
Phoenix, AZSkills
- Supply Ordering
- Revenue Generation
- Risk Management
- Team Development
- Budget Administration
- Customer Service Management
- Documentation abilities
- Account management expertise
- Reporting abilities
- Regulatory compliance understanding
- Account Management
- Documentation skills
- Policy Renewals
- Customer Service
- Client Relations
- Financial Analysis Software
- Business Planning
- Legal Codes
- Client Account Management
Timeline
Store Manager
CVS Pharmacy
09.2015 - 12.2021
Housekeeper
Debbie Shanks
05.2015 - 03.2016
Billing Specialist
Guardian EMS
12.2011 - 05.2014
Department Manager
Hobby Lobby
08.2008 - 06.2009
Assistant Store Manager
Dollar General
02.2008 - 07.2008
Office Clerk
Big G Auto Glass
12.2004 - 01.2005
Diploma -
East Bernard High School
Some College (No Degree) - Education
Kaplan College - Phoenix