Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gertson

Lissie,TX

Overview

17
17
years of professional experience

Work History

Store Manager

CVS Pharmacy
Sealy, TX
09.2015 - 12.2021
  • Managed daily store operations including open/close procedures and customer interactions
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Managed a team of 10+ employees, including those in the Pharmacy department
  • Performed administrative tasks related to prescription processing including verifying insurance coverage and accurately refilling prescriptions
  • Managed various stores in the district

Housekeeper

Debbie Shanks
Eagle Lake, TX
05.2015 - 03.2016
  • Performed housekeeping and organizational tasks for both residential and airport environments, ensuring cleanliness and orderliness.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.

Billing Specialist

Guardian EMS
Columbus, TX
12.2011 - 05.2014
  • Received and managed phone calls, processed insurance claims and medical bills, sent claim forms to insurance providers.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Generated periodic reports summarizing account balances and collection activities.
  • Assisted in developing strategies for improving collections processes.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Implemented new policies related to billing processes when required.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Worked with team members and leadership to identify and develop process improvements.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Managed numerous client accounts to track and collect money owed.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Completed billing audits in identified timeframes to report and investigate findings.

Department Manager

Hobby Lobby
Rosenberg, TX
08.2008 - 06.2009
  • Loaded and unloaded merchandise from trucks.
  • Priced and stocked merchandise.
  • Reset departments by adding or changing merchandise monthly.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

Assistant Store Manager

Dollar General
East Bernard, TX
02.2008 - 07.2008
  • Supervised and scheduled up to 5 employees
  • Operated cash register, balanced and made daily bank deposits
  • Ordered and stocked merchandise as needed

Office Clerk

Big G Auto Glass
Wharton, TX
12.2004 - 01.2005
  • Scheduled windshield repair jobs.
  • Contacted insurance companies, managed claims, and completed data entry.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Greeted customers, answered inquiries, and directed them to the appropriate department.
  • Processed incoming and outgoing mail daily.
  • Organized office supplies and maintained an inventory of stock items.
  • Maintained records of employee attendance and leave balances.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Received payments from customers via cash or credit card transactions.
  • Prepared invoices for customers based on their orders and payment terms.

Education

Diploma -

East Bernard High School
East Bernard
01.2003

Some College (No Degree) - Education

Kaplan College - Phoenix
Phoenix, AZ

Skills

  • Supply Ordering
  • Revenue Generation
  • Risk Management
  • Team Development
  • Budget Administration
  • Customer Service Management
  • Documentation abilities
  • Account management expertise
  • Reporting abilities
  • Regulatory compliance understanding
  • Account Management
  • Documentation skills
  • Policy Renewals
  • Customer Service
  • Client Relations
  • Financial Analysis Software
  • Business Planning
  • Legal Codes
  • Client Account Management

Timeline

Store Manager

CVS Pharmacy
09.2015 - 12.2021

Housekeeper

Debbie Shanks
05.2015 - 03.2016

Billing Specialist

Guardian EMS
12.2011 - 05.2014

Department Manager

Hobby Lobby
08.2008 - 06.2009

Assistant Store Manager

Dollar General
02.2008 - 07.2008

Office Clerk

Big G Auto Glass
12.2004 - 01.2005

Diploma -

East Bernard High School

Some College (No Degree) - Education

Kaplan College - Phoenix

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