Ashley Gie
Sandy Springs,GA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and committed to satisfying customer needs and meeting office demands.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
Hydration Station
Atlanta, GA
05.2023 - Current
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Coordinated with vendors to ensure timely delivery of goods.
- Created reports on inventory activity, shortages, overages.
- Collaborated with other departments to coordinate replenishment activities as required.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Performed administrative duties such as filing documents, answering phones.
- Resolved conflicts between customers or staff members professionally.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Responsible for managing the daily operations of the front office, including greeting guests, addressing customer concerns, and sending corporate emails.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Administrative Assistant
Dr. Cathy M.D
Atlanta, GA
01.2018 - 04.2023
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Coordinated travel arrangements for staff members as requested.
- Organized and maintained filing systems, both paper and electronic.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Assisted with scheduling meetings and appointments for the office staff.
- Provided support to other departments by completing clerical tasks as needed.
- Provided administrative support to multiple departments within the organization.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
- Produced and distributed memos, newsletters, and other forms of communication.
Customer Service Associate
Walmart
Peachtree City, GA
01.2016 - 02.2018
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Mcintosh High School
Peachtree City, GA05-2012
Some College (No Degree) - Business Administration And Management
Georgia Southern University
Statesboro, GASkills
- Clerical Support
- Spreadsheet tracking
- Word Processing
- Security awareness
- Multi-line telephone skills
- Business operations understanding
- Administrative Skills
- Supply Management
- Project Management
- Meticulous attention to detail
- Deadline-oriented
- Relationship Building
- Excellent time management skills
- Tactful and diplomatic
- Skilled multi-tasker
- Conflict Management
- Superior computer skills
- Adaptability and Flexibility
References
References available upon request.
Timeline
Front Office Receptionist
Hydration Station
05.2023 - Current
Administrative Assistant
Dr. Cathy M.D
01.2018 - 04.2023
Customer Service Associate
Walmart
01.2016 - 02.2018
High School Diploma -
Mcintosh High School
Some College (No Degree) - Business Administration And Management
Georgia Southern University
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