Ashley Gilbert
Yonkers,NY
Summary
Reliable Medical Support professional with 5 years of experience in the medical environment. Expertly assist with office operations and physician support by gathering patient information, setting up medical offices and sterilizing equipment . Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
5
5
years of professional experience
Work History
Medical Assistant Student
MedRite Urgent Care
The Bronx, NY
08.2023 - Current
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients.
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health.
- Administered injections proficiently while adhering to strict safety protocols.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
Inbound sales agent
Spectrum
Albany, NY
02.2023 - 03.2024
- Sell company's products and services from its headquarter
- Solving customer complaints
- Following up on outbound calls
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
Host
Cityline bar & grill
Albany, NY
02.2022 - 03.2023
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
Part time cashier
BJ’s Wholesale Club
The Bronx, NY
05.2020 - 08.2021
- Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading and offering several types of membership products, scanning merchandise, and accepting various forms of payments
- Maintains the overall cleanliness of the front-line department
- Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate
- Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
Medical Scribe
New York Presbyterian
New York, NY
09.2019 - 06.2021
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Worked in contact room
Compton eye associates
New York, NY
09.2019 - 03.2020
- Spoke to patients about prescription and best contacts for them
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Optimized tool maintenance schedules, extending the lifespan of equipment and minimizing downtime.
- Conducted routine calibration checks on precision instruments to ensure their accuracy and reliability in use cases across various projects.
- Organized contact room
- Created website with all contacts available and information about them
- Worked beside owner helping around the store
Camp Counselor
PS/MS 278 Inwood Community Services (SYEP)
New York
07.2019 - 08.2019
- Spoke to parents and helped directors communicate information about camp
- Observed classes of 12 students to ensure the safety of children
- Facilitate educational activities and games
- Worked shadowing directors and assistants to gain job related skills
Education
Surgical Tech Certification - Science Education
New York University
New York, NY01.2025
Medical Assistant Management -
The College of Westchester
White Plains, NY12.2023
Bachelor of Science - Psychology
University At Albany
Albany 08.2023
High School Diploma, Inwood Academy for Leadership -
01.2021
Skills
- Fluent in Spanish and English
- Knowledgeable in Google Drive
- Medical Terminology Mastery
- Vital signs monitoring
- Clinical Documentation
- Patient Scheduling
- Sterilization techniques
- Patient care excellence
Accomplishments
3.0 Club, 09/2017, 10/2018
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Assistant Student
MedRite Urgent Care
08.2023 - Current
Inbound sales agent
Spectrum
02.2023 - 03.2024
Host
Cityline bar & grill
02.2022 - 03.2023
Part time cashier
BJ’s Wholesale Club
05.2020 - 08.2021
Medical Scribe
New York Presbyterian
09.2019 - 06.2021
Worked in contact room
Compton eye associates
09.2019 - 03.2020
Camp Counselor
PS/MS 278 Inwood Community Services (SYEP)
07.2019 - 08.2019
Surgical Tech Certification - Science Education
New York University
Medical Assistant Management -
The College of Westchester
Bachelor of Science - Psychology
University At Albany