Ashley Gilbert, RN
Monticello,AR
Summary
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse, L&D/Med Surg
Bradley County Medical Center
01.2023 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Customer Service Representative
AeroCare Home Medical
02.2018 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Manager
Lincare Home Oxygen And Respiratory Systems
05.2016 - 05.2017
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Customer Service Representative
Avritt Medical Equipment
12.2011 - 05.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Cleveland High School
Cleveland, MS05.2026
Associate of Science - Nursing
JRMC School of Nursing
Pine Bluff, AR12.2022
Skills
- Care Planning
- Chart Updating
- Patient Management
- Diabetes Management
- Emergency Response
- Mobility Assistance
- Chronic Disease Management
- Lab Result Interpretation
- Medical Assessment
- Health Screening
- Vaccine Administration
- Medical Recordkeeping
- Appointment Scheduling
- Postpartum Counseling
Certification
BLS, ACLS, Intermediate FHM, STABLE
Timeline
Registered Nurse, L&D/Med Surg
Bradley County Medical Center
01.2023 - Current
Customer Service Representative
AeroCare Home Medical
02.2018 - 06.2021
Manager
Lincare Home Oxygen And Respiratory Systems
05.2016 - 05.2017
Customer Service Representative
Avritt Medical Equipment
12.2011 - 05.2016
High School Diploma -
Cleveland High School
Associate of Science - Nursing
JRMC School of Nursing
BLS, ACLS, Intermediate FHM, STABLE
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