Ashley Giles
Wichita,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Director of Food and Beverage
Catholic Care Center
Bel Aire , KS
08.2023 - Current
- Produced detailed documentation to outline potential worker issues.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Office Manager
Derby Dirt
Derby , KS
09.2016 - 10.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
Lead Cook
Usd 260
Derby, KS
11.2019 - 07.2023
- Supervised food preparation staff to deliver high-quality results.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Used computer to store and retrieve data and online orders.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Maintained records of food costs, sales figures, employee hours worked, and other relevant data.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Front of House Manager
Neighbors Restaurant
Wichita , KS
09.2002 - 07.2019
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Processed payments from customers using various payment methods.
- Responsible for ordering supplies necessary for front-of-house operations.
- Ensured that all front-of-house operations ran smoothly and efficiently.
Education
Associate of Arts - Business
Cuyahoga Community College
Cleveland, OH08-2009
High School Diploma -
Heights High School
Wichita, KS05-2007
Skills
- Staff Leadership
- Staff Supervision
- Quality Assurance
- Inventory Management
Timeline
Director of Food and Beverage
Catholic Care Center
08.2023 - Current
Lead Cook
Usd 260
11.2019 - 07.2023
Office Manager
Derby Dirt
09.2016 - 10.2023
Front of House Manager
Neighbors Restaurant
09.2002 - 07.2019
Associate of Arts - Business
Cuyahoga Community College
High School Diploma -
Heights High School
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