Ashley Giles
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
Richmond, VA
11.2018 - Current
- Solve taxpayer’s issues over the telephone
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
TitleMax
Mechanicsville, VA
03.2016 - 10.2018
- Coach and develop team members.
- Assist with employee management and training.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
TitleMax
Richmond, VA
10.2015 - 03.2016
- Maintain customer information in the POS system with integrity to ensure transactions and private details remain protected.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
CSR - Customer Service Representative
Title Max
Richmond, VA
03.2014 - 10.2015
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Performed account maintenance activities such as updating client information in databases.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Burger King
Richmond, VA
08.2011 - 03.2014
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Henrico High School
Richmond, VA06-2007
Bachelor of Science - Social Work
Post University
Waterbury, CTSome College (No Degree) - Social Work
Liberty University
Lynchburg, VASome College (No Degree) - Pre-Social Social Work
BrightPoint Community College
Midlothian, VASome College (No Degree) - Social Sciences
J Sargeant Reynolds Community College
Skills
- Call Management
- Problem-Solving Abilities
- Sales Closing
- Computer Proficiency
- Problem Resolution
- Account Management
- Research
- Building Rapport
- Customer Service
- Microsoft Outlook
- Typing Proficiency
- Positive and Professional
- Microsoft PowerPoint
- Critical Thinking
- Typing 57 WPM
Salary Requirements
$60,000 yearly
Areas Of Expertise
- Customer Service
- Process Improvement
- Training & Development
- Attention to Detail
- Time Management
- Team Work
Timeline
Customer Service Representative
Internal Revenue Service
11.2018 - Current
Store Manager
TitleMax
03.2016 - 10.2018
Assistant Store Manager
TitleMax
10.2015 - 03.2016
CSR - Customer Service Representative
Title Max
03.2014 - 10.2015
Assistant Manager
Burger King
08.2011 - 03.2014
High School Diploma -
Henrico High School
Bachelor of Science - Social Work
Post University
Some College (No Degree) - Social Work
Liberty University
Some College (No Degree) - Pre-Social Social Work
BrightPoint Community College
Some College (No Degree) - Social Sciences
J Sargeant Reynolds Community College