CRM
Ashley Giles
Columbia,Missouri
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Support Specialist-MyVU Specialty Team
Veterans United Home Loans
03.2021 - Current
- Provide exceptional technical support to borrowers via phone, email, and chat, ensuring timely and accurate issue resolution
- Answer queries via email, social media, and chat regarding the VA loan process and collect necessary borrower details
- Document and track technological issues, escalating to relevant stakeholders when necessary.
Flourish Scholarship Mentor
Veterans United Home Loans
01.2021 - 05.2021
- Met with scholars to discuss and follow up with goal setting within personal, academic, and professional settings
Customer Service Specialist-Customer Service Inbound Team
Veterans United Home Loans
11.2019 - 03.2021
- Responded to a high volume of phone calls, emails, and IMs, directing inquiries to appropriate departments for efficient resolution
- Maintained comprehensive records of borrower interactions and feedback
- Answer general questions about the VA home loan process and create leads for prospective borrowers
Service-Learning Coordinator
Office of Service-Learning
Columbia
03.2019 - 09.2019
- Managed phone inquiries and directed callers to appropriate service-learning sector
- Recorded and evaluated student performance based on faculty and community agency feedback
- Maintained and secured confidential records as per FERPA guidelines
Case Management and Communications Intern
Refugee and Immigration Services
05.2019 - 08.2019
- Assisted refugees in community integration by creating a social etiquette guide, managing client files, and coordinating transportation for appointments
- Developed and executed weekly ESL lesson plans tailored to client needs
Timeline
Support Specialist-MyVU Specialty Team
Veterans United Home Loans
03.2021 - Current
Flourish Scholarship Mentor
Veterans United Home Loans
01.2021 - 05.2021
Customer Service Specialist-Customer Service Inbound Team
Veterans United Home Loans
11.2019 - 03.2021
Case Management and Communications Intern
Refugee and Immigration Services
05.2019 - 08.2019
Service-Learning Coordinator
Office of Service-Learning
03.2019 - 09.2019
Bachelor of Arts - Interdisciplinary in Cultural Studies
University of Missouri - Columbia
2015 - 2019
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 20 years of experience in customer service.
Education
Bachelor of Arts - Interdisciplinary in Cultural Studies
University of Missouri - Columbia
Columbia, MO 2015 - 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
- Call management
- Technical assistance
- Customer service expert
- Software diagnosis
- Problem-Solving
- Multitasking Abilities
- Analytical and Critical Thinking
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leavePaid time offHealthcare benefits401k matchFlexible work hoursPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit SharingQuote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Software
Encompass
Full Story
Workday
Cisco Finesse
Google Spreadsheets
Chat
Languages
English
Native language
Spanish
Intermediate (B1)
B1
Interests
Animals
Film
Cooking
Nature
Biking
Travel
Culture