Ashley Giles
Derby
Summary
A challenging position where my skills and experience in customer service will be further developed and be utilized.
Highly motivated with a “can do” attitude, passion for providing a positive work environment, energetic, outgoing, hospitality personality with the ability to lead others and develop relationships in a fast paced, safe, and successful environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Director
St. Mary Parish Catholic School
04.2024 - Current
- Oversaw daily operations in the kitchen, ensuring timely meal preparation a
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Monitored food quality and freshness during all stages of preparation, storage, and service to ensure consistently excellent dining experiences for guests.
Office Manager (Part Time)
Derby Dirt Derby
09.2016 - Current
- Scheduling meetings/appointments, answering phones, preparing estimates/invoices
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Director of Food and Beverage
Catholic Care Center
08.2023 - 04.2024
- Assists in planning of regular and modified menu according to guidelines
- Prepare or directs preparation of all food by food & beverage staff
- Follows standardized recipes, portions standards
- Completes and utilizes daily production worksheets and waste log sheets
- Taste completed meals to ensure quality
- Conducts daily meetings with team members
- Trains food & beverage staff in food preparation, safe handling, operation of equipment, food safety and sanitation based on regulatory standards
- Establish and maintain cleaning and maintenance schedule for equipment, storage and work area
- Assists with maintaining inventory of food and non-food supplies to stay within established guidelines while assuring that necessary product is available
- Plans and prepares menu for special events as requested
Team Lead
USD
11.2019 - 07.2023
- Maintaining accurate records of cash/deposits/debits, maintaining the kitchen facilities,
- Prepare food as per directions and guidelines
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Front of House Manager
Neighbors Bar & Grill
12.2009 - 07.2019
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
Education
Cuyahoga Community College
Cleveland, Ohio12.2009
High School -
Heights High School
Wichita, Kansas01.2007
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
- KSDE Food Safety Training
- DiningRD Program
- Efficient in Skyward Accountability Program software
- Mealtracker Program
- Virtus Training
Timeline
Food Service Director
St. Mary Parish Catholic School
04.2024 - Current
Director of Food and Beverage
Catholic Care Center
08.2023 - 04.2024
Team Lead
USD
11.2019 - 07.2023
Office Manager (Part Time)
Derby Dirt Derby
09.2016 - Current
Front of House Manager
Neighbors Bar & Grill
12.2009 - 07.2019
High School -
Heights High School
Cuyahoga Community College