Ashley Gilkison
Plant Manager
Batavia,OH
Summary
Dedicated plant manager with a proven track record of optimizing manufacturing processes, improving efficiency, and ensuring compliancy with industry standards. Skilled in leadership, team management, and strategic planning to drive operational excellence and deliver results. Experienced in overseeing production, quality control, and safety protocols to meet organizational goals and exceed expectations.
Overview
12
12
years of professional experience
Work History
Plant Manager
Expert Rotomolding
12.2021 - Current
- Identified and implemented viable strategies for continuous improvement.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Implemented quality control system to review products against technical specifications resulting in 17% decreased scrap rate.
- Evaluated employee performance and provided feedback and training as needed.
- Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Mentored and developed staff members, promoting professional growth opportunities within organization.
Assistant Operations Manager
Eger Products
10.2018 - 12.2021
- Communicated with customers to assess satisfaction with products and services received.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Developed and maintain operational guidelines for staff.
- Reduced operational costs through implementation of cost-saving initiatives and process improvements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Monitored key performance metrics to identify areas for improvement.
- Supervised operations team to support operational excellence and excellent customer service.
Customer Success Manager
Eger Advantage
03.2012 - 10.2018
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Defined clear targets and objectives and communicated to other team members.
- Took ownership of customers issues to follow problems through to resolution.
- Managed escalated complaints efficiently, ensuring timely resolutions and maintaining positive client relationships.
- Collaborated with cross-functional teams to identify areas of improvement in the customer journey and implemented targeted solutions.
Education
High School Diploma -
Amelia High School
Batavia, OH 05.2001 -
Skills
Creative and Innovative
Continuous Improvement Mindset
Adaptability and Flexibility
Multitasking Abilities
Problem-solving aptitude
Scheduling and Coordination
Customer Retention
Time management abilities
Creative and Innovative
Timeline
Plant Manager
Expert Rotomolding
12.2021 - Current
Assistant Operations Manager
Eger Products
10.2018 - 12.2021
Customer Success Manager
Eger Advantage
03.2012 - 10.2018
High School Diploma -
Amelia High School
05.2001 -