Ashley Gillock
Azle,TX
Summary
With a proven track record at FedEx Corporation, I excel in strategic planning and fostering team collaboration. My leadership significantly enhanced operational efficiency and team productivity, achieving notable organizational improvements. Expert in data-driven decision-making and talent development, I drive projects to exceed expectations with a focus on continuous improvement and operational excellence.
Overview
21
21
years of professional experience
Work History
Senior Manager Station Ops - DALA
FedEx Corporation
04.2023 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
Senior Manager Station Ops, MWLA
FedEx Corporation
08.2019 - 04.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Manager Station Ops, DNEA
FedEx Corporation
05.2018 - 08.2019
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Implemented operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
MGR Station Ops/DOT, MWLA
FedEx Corporation
01.2011 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Courier/DOT, FTWA
FedEx Corporation
02.2004 - 01.2011
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Verified package information to check for accuracy and completeness.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Improved company reputation with consistent, reliable deliveries.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ12-2021
Skills
- Strategic planning
- Operations management
- Troubleshooting and problem resolution
- Operations planning
- Talent development
- Organizational improvement
- Partnership development
- Cross-functional team leadership
- Team leadership
- Process improvement
- Problem-solving
- Training and development
- Project planning
- Team development
- Decision-making
Timeline
Senior Manager Station Ops - DALA
FedEx Corporation
04.2023 - Current
Senior Manager Station Ops, MWLA
FedEx Corporation
08.2019 - 04.2023
Senior Manager Station Ops, DNEA
FedEx Corporation
05.2018 - 08.2019
MGR Station Ops/DOT, MWLA
FedEx Corporation
01.2011 - 05.2018
Courier/DOT, FTWA
FedEx Corporation
02.2004 - 01.2011
Bachelor of Science - Business Management
University of Phoenix
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