ASHLEY GILMORE
Corpus Christi,TX
Summary
Detail-oriented administrative professional with over a decade of experience in office management, receptionist duties, and customer service. Proven track record of enhancing organizational efficiency through strong interpersonal communication and a commitment to exceptional service. Seeking an Office Administrator position to leverage expertise in streamlining operations and fostering positive workplace relationships. Dedicated to contributing to a dynamic team environment while providing seamless administrative support.
Overview
18
18
years of professional experience
Work History
Secretary
Allegiance Consultations
01.2019 - 10.2025
- Serve as first point of contact for clients and vendors across multiple business units
- Maintain internal filing systems and assist with confidential documentation related to credit audits, vendor relations, and scheduling
- Manage email correspondence and invoice tracking through Microsoft Outlook and accounting platforms
- Assist with CRM updates, social media coordination, and administrative tasks for internal departments
- Facilitated communication between departments, enhancing collaboration and workflow efficiency.
- Drafted, edited, and distributed internal and external correspondence with attention to detail.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Administrative Assistant
Global Industrial Hygiene & Safety
01.2018 - 04.2019
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling and communication between clients and legal teams.
- Maintained accurate client records using specialized software systems.
- Developed and implemented filing systems for easy access to case files.
- Assisted in preparing legal documents for court and client presentations.
- Streamlined appointment scheduling processes, reducing conflicts and improving efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record industry data.
Receptionist
TCB Tax Service
01.2016 - 01.2018
- Scheduled appointments, answered multi-line phone system, and managed daily front desk operations
- Scanned and organized federal documents, handled customer payments, and maintained accurate filing systems
- Produced daily sales spreadsheets and supported tax preparers with organized documentation
- Managed front desk operations, ensuring seamless client interactions and appointment scheduling.
- Coordinated communication between clients and tax professionals to facilitate document preparation.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Collected all payments, processed transactions and updated relevant records.
Receptionist
Corpus Christi Subaru
01.2017 - 01.2017
- Welcomed visitors, maintained hospitality stations, and assisted with customer transactions
- Utilized CDK database to retrieve vehicle information, process payments, and track title and tag updates
- Created and updated internal phone and contact lists using Excel and Word
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
Administrative Assistant
A&A Bail Bonds
01.2016 - 01.2016
- Retrieved and organized legal records, verified case statuses, and communicated with courts across Nueces County
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Updated spreadsheets and databases to track, analyze, and report on performance and liability data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with various counties, recordkeeping, and data entry for increased efficiency.
Preschool Teacher
Bundles of Care
01.2011 - 01.2014
- Developed and implemented engaging lesson plans tailored to diverse learning needs.
- Fostered a nurturing environment that promoted social and emotional development.
- Collaborated with parents to enhance children's educational experiences and address concerns.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Receptionist
Law Offices of William D. Bonilla
01.2010 - 01.2010
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Coordinated communication between attorneys and clients, enhancing client satisfaction through timely updates.
- Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Worked with litigation management software systems.
- Completed data entry of legal documents into electronic filing systems.
- Prepared and processed invoices for attorney billing.
- Scheduled and made appointments for all attorneys.
Intake Clerk
Goodwill Industries
01.2009 - 01.2009
- Processed incoming donations, ensuring accurate categorization and organization for inventory management.
- Monitored supply levels of intake materials, facilitating timely restocking to support operations.
- Implemented tracking systems for donated items, increasing accuracy in inventory reporting.
- Maintained all online listings for the GoodWill website.
Data Entry Clerk
Nueces County Courthouse
01.2008 - 01.2008
- Entered criminal records and bail bond data into government systems and performed general clerical tasks
- Processed high volumes of data entries with precision and attention to detail.
- Maintained accurate records using electronic filing systems and databases.
Education
High School - Business & Early Childhood Development
Foy H Moody High School & Parkview Baptist
01.2008
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Proficient keyboarding
- File management
- Document preparation
- Multi-line phone systems
- Schedule management
- Payment posting
- Inventory purchasing
- Record preparation
- Phone etiquette
- Reception functions
- Vendor relations skills
- Database entry
- Clerical support
- Office management
- Administrative support
- Scheduling and calendar management
- Excel spreadsheets
Timeline
Secretary
Allegiance Consultations
01.2019 - 10.2025
Administrative Assistant
Global Industrial Hygiene & Safety
01.2018 - 04.2019
Receptionist
Corpus Christi Subaru
01.2017 - 01.2017
Receptionist
TCB Tax Service
01.2016 - 01.2018
Administrative Assistant
A&A Bail Bonds
01.2016 - 01.2016
Preschool Teacher
Bundles of Care
01.2011 - 01.2014
Receptionist
Law Offices of William D. Bonilla
01.2010 - 01.2010
Intake Clerk
Goodwill Industries
01.2009 - 01.2009
Data Entry Clerk
Nueces County Courthouse
01.2008 - 01.2008
High School - Business & Early Childhood Development
Foy H Moody High School & Parkview Baptist