Ashley Giovanniello
Citrus Springs,FL
Summary
Dynamic professional with extensive experience in customer service and team collaboration, honed at All Star Movies Walt Disney World Resort. Excelled in delivering exceptional guest experiences and maintaining operational efficiency. Proficient in critical thinking and time management, ensuring seamless service delivery. Recognized for enhancing guest satisfaction by 20% through effective communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Quick Service Food Server
All Star Movies Walt Disney World Resort
Orlando, Florida
06.2025 - 12.2025
- Delivered exceptional guest service by greeting and engaging guests in a fast-paced food court environment.
- Prepared and served food items following Disney quality and safety standards.
- Operated cash registers and POS systems, ensuring accurate transaction processing.
- Maintained fully stocked, clean, and visually appealing food stations during peak hours.
- Adhered to strict food safety and sanitation standards as per Disney and state regulations.
- Collaborated with diverse teams to ensure efficient operations during high-traffic periods.
- Resolved guest concerns positively while adhering to Disney’s “Five Keys” service model.
- Assisted with opening and closing duties, including restocking and station preparation.
Apparel associate
Walmart
02.2023 - 08.2025
- Customer Service: Assisting customers with their inquiries, providing product information, and ensuring a positive shopping experience
- Merchandising: Organizing and restocking apparel displays, ensuring that items are well-presented and available for customers
- Inventory Management: Monitoring stock levels, performing inventory counts, and assisting with receiving and processing new merchandise
- Sales Support: Promoting sales and special promotions, assisting with fitting room management, and helping customers find sizes and styles
- Store Maintenance: Keeping the apparel section clean and organized, following store policies, and ensuring compliance with safety standards
Food runner
Waterfront Social
03.2022 - 11.2022
- Delivering Food: Transporting dishes from the kitchen to the appropriate tables promptly and efficiently
- Ensuring Accuracy: Confirming that each order matches what was placed and that it is presented correctly
- Assisting servers: Supporting waitstaff by refilling drinks, delivering utensils, and providing additional items as needed
- Communicating with Kitchen Staff: Relaying any special requests or dietary restrictions from guests to the kitchen
- Help ensure a smooth dining experience for guests and efficient operations within the operation
Barista
Dunkin Donuts
05.2021 - 01.2022
- Preparing Beverages: Making coffee, espresso drinks, and other beverages according to company standards
- Serving Food: Handling food orders, including donuts, sandwiches, and other menu items
- Customer Service: Providing friendly and efficient service, taking orders, and addressing customer inquiries or concerns
- Operating Equipment: Using coffee machines, blenders, and other equipment safely and efficiently
- Stocking Supplies: Ensuring that ingredients and supplies are well-stocked and organized
- Cash handling: Accurately processing payments and handling cash, if required
- Team Collaboration: Working with colleagues to ensure smooth operations and a positive customer experience
Education
Bachelor of Science - Nursing
Santa Fe College
Gainesville05-2026
Skills
- Patient care
- Strong communication
- Team collaboration
- Customer service
- Critical thinking
- Time management
Languages
Spanish
Professional
Italian
Professional
Timeline
Quick Service Food Server
All Star Movies Walt Disney World Resort
06.2025 - 12.2025
Apparel associate
Walmart
02.2023 - 08.2025
Food runner
Waterfront Social
03.2022 - 11.2022
Barista
Dunkin Donuts
05.2021 - 01.2022
Bachelor of Science - Nursing
Santa Fe College