Ashley Girgis
Spring Hill,FL
Summary
Experienced Medical Receptionist adept at thriving in busy clinical settings. Demonstrated ability to work well with diverse personalities.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist FLOAT
Florida Cancer Specialists
, FL
09.2023 - Current
- Greeted patients upon arrival, and verified patient information.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Answered incoming calls and responded to inquiries in a timely manner.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties, as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in the G4 system.
- Assisted in training in various offices and various aspects of the PSS role.
- Assisted with PSS duties for GYN oncology and radiation in the Trinity location.
- Sent out "Good to know" informational email(s) to float team members.
- Proficient in all PSS reports.
- I have read the SOP and become more proficient in closing duties.
Medical Receptionist
WCMI Ortho
Brooksville, FL
10.2021 - 09.2023
- Conducted patient intake interviews to collect medical information and insurance details.
- Entered insurance, demographics, and health history into the patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Delivered high-quality administrative and customer service to sustain patient and workflow.
- Answered a multi-line phone system and directed callers to the requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
- Trained new staff on office procedures, insurance processes, and medical terminology.
- Determined the estimated self-pay portion by calculating charges, co-insurance, and deductibles.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Performed verification of Medicare coverage.
Telephone Operator
Medical Associates Of West Florida
Hudson , Florida
11.2020 - 10.2021
- Collected and verified directory information, including telephone numbers, addresses, and proper spelling of names.
- Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
- Maintained accurate records of calls placed and received.
- Responded to customer inquiries with patience and positivity to establish an excellent first impression.
- Supported customers by managing over 100 calls per day efficiently while maintaining professionalism and an upbeat tone.
Patient Care Coordinator
Audibel Hearing Aid Center
Brooksville , FL
02.2020 - 11.2020
- Completed and filed financial documentation for accounting purposes.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Promptly answered the multi-line phone system and greeted callers enthusiastically.
- Obtained payments from patients, and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between the physician, the patient, and the insurance company.
Medical Receptionist/Office Manager
Dr. Brian McCarthy -access Healthcare
Brooksville, FL
06.2019 - 02.2020
- Completed skilled administrative work to support all office staff and operational requirements.
- Maintained current, accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork, such as charts and reports, for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
- Adeptly managed a multi-line phone system, and pleasantly greeted all patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Obtained payments from patients, and scanned identification and insurance cards.
- Scheduled, rescheduled, and handled canceled appointments for patients.
Medical Receptionist
Dr. Moynihan/ Access Healthcare
Brooksville, FL
03.2019 - 06.2019
- Enhanced office efficiency by handling calls.
- Scheduled, rescheduled, and handled canceled appointments for patients.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Kept the waiting room neat and organized at all times by stacking magazines and removing trash.
Education
Bachelor of Arts - Business Administration
Saint Leo University
Saint Leo, FL10-2024
High School Diploma -
Central High School
Brooksville, FL05.2017
Skills
- Insurance Verification Expertise
- Payment collection
- Proficient in EMR Systems
- Confidential Patient Care
- Regulatory Adherence
- Appointment scheduling
- Charting and clinical documentation
- Detail-Oriented Data Management
- Front Desk Operations
- HIPAA Compliance Knowledge
- Prioritization and Planning
- Analytical Problem-Solving
- Critical Thinking
- Supply Ordering
- Data Entry Software
Timeline
Patient Service Specialist FLOAT
Florida Cancer Specialists
09.2023 - Current
Medical Receptionist
WCMI Ortho
10.2021 - 09.2023
Telephone Operator
Medical Associates Of West Florida
11.2020 - 10.2021
Patient Care Coordinator
Audibel Hearing Aid Center
02.2020 - 11.2020
Medical Receptionist/Office Manager
Dr. Brian McCarthy -access Healthcare
06.2019 - 02.2020
Medical Receptionist
Dr. Moynihan/ Access Healthcare
03.2019 - 06.2019
Bachelor of Arts - Business Administration
Saint Leo University
High School Diploma -
Central High School