Ashley Gladden
West Columbia,WV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Logistics Account Executive
TQL
01.2023 - Current
- Streamlined operations by implementing efficient logistics strategies and processes.
- Reduced transportation costs through effective route planning and carrier selection.
- Managed inventory levels to maintain optimal stock availability for clients.
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Developed strong relationships with key clients, ensuring clear communication and meeting their expectations consistently.
Operations Coordinator
Jo'Nelle's Beauty
01.2009 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Increased revenue through strategic planning and market analysis.
Claims Processor
BlueCross BlueShield of South Carolina
10.2021 - 01.2023
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Processing Assistant
Amazon
03.2017 - 10.2021
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Customer Support Coordinator
Metro PCS
02.2015 - 02.2017
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Mentored new team members, ensuring smooth onboarding and integration into the department.
- Developed comprehensive training materials to enhance team knowledge and performance.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Determined job urgency and priorities to satisfy customer requirements.
Shift Leader/Assistant Manager
Dunkin Donuts
08.2008 - 01.2015
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Some college - Mathematics
Francis Marion University
SC, Florence05.2008
High school diploma - Spanish
Chester Senior high school
SC, Chester05.2007
Skills
- Shipping Coordination
- Project Management
- Team Leadership
- Performance Metrics
- Distribution Planning
- Freight Forwarding
- Order Processing
- Continuous Improvement
- Strategic Planning
- Warehouse Management
- Data Analysis
- Regulatory Compliance
- Cost Reduction Strategies
- Logistics Analysis
- Microsoft Office Proficiency
- Carrier Negotiation
- Cross-functional Collaboration
- Customer Relationship Management
- Client Retention
- Demand Forecasting
- Transportation Management
- Adaptability
Additional Information
SKILLS: Inventory control procedures, Employee scheduling, Cash handling accuracy, Organized, Time management, Detail-oriented, Excellent multi-tasker, Strong Communication skills, Strong customer service skills, Extensive cash handling experience, Flexible Schedule
Assessments
- Call Center Customer Service, Highly Proficient, 04/01/20
- Customer Focus & Orientation, Expert, 06/01/20
- Work Style: Reliability, Completed, 06/01/20
- Administrative assistant/receptionist, Highly Proficient, 10/01/21
- Sales skills, Proficient, 01/01/21
- Customer focus & orientation, Expert, 06/01/20
- Verbal communication, Proficient, 01/01/21
- Call center customer service, Expert, 01/01/21
- Customer service, Expert, 10/01/20
Personal Information
- Title: Claim processor
- Work Permit: Authorized to work in the US for any employer
Timeline
Logistics Account Executive
TQL
01.2023 - Current
Claims Processor
BlueCross BlueShield of South Carolina
10.2021 - 01.2023
Processing Assistant
Amazon
03.2017 - 10.2021
Customer Support Coordinator
Metro PCS
02.2015 - 02.2017
Operations Coordinator
Jo'Nelle's Beauty
01.2009 - Current
Shift Leader/Assistant Manager
Dunkin Donuts
08.2008 - 01.2015
Some college - Mathematics
Francis Marion University
High school diploma - Spanish
Chester Senior high school