Summary
Overview
Work History
Education
Skills
Timeline
EXPERIENCE
Awards
SoftwareDeveloper
ASHLEY GLASPER

ASHLEY GLASPER

Austin,TX

Summary

Seasoned sales and service specialist with over 10 years of demonstrated success, aiming to leverage extensive expertise in Account Management, Sales, Retention, Collections, and Customer Service to enhance profitability and foster client loyalty through innovative business solutions and effective management strategies.

Overview

20
20

Years of professional experience

10
10

Years of sales experience

7
7

Years of management experience

Work History

Sales Account Manager

OFFICE DEPOT
  • Responsible for revenue growth and customer retention as part of a business-to-business contract sales model within K12/higher education space, City Government, and County Government.
  • Initiated work from home procedures and conducted remote exploratory discussions with existing customers to ensure they have selected the correct contract pricing model for their organizational needs.
  • Conducted specific call initiatives/campaigns including product penetration, introduction of new product/service offerings, relationship building, and invitations to training events.
  • May partner with field to provide referral of complex opportunities to the outside sales organization.
  • Responsible for maintaining compelling customer interest ensuring products and/or solutions offered provide customers value and assist with problem solving.
  • Maintained a growth goal of 5% or higher through all adjacent offerings consistently year over year.
  • Manage multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation.
  • Utilizes Salesforce, proposal tools, and other sales utilities.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.

Senior Default Recovery Specialist (Management)

TRELLIS COMPANY / TEXAS GUARANTEED STUDENT LOAN CORPORATION
  • Co-manage a team of 22 sales representatives ensuring all monthly and quarterly collection goals are met.
  • Upholds a team monthly funding goal average of 142%.
  • Analyze pipeline(s) and daily forecasting.
  • Resolve internal and external complaints.
  • Identify goals for improved sales processing through shadowing of sales calls.
  • Monitor all compliance findings of federal and state laws, and regulations acts including company policies and procedures.
  • Maintains a team monthly revenue funding average of $18 million.
  • Upholds a team monthly quality monitoring score average of 98%.
  • Partner with Human Resources to screen, interview, and hire potential candidates.
  • Perform training and on-boarding of new team members.
  • Perform coaching and performance reviews, including implementation of positive and corrective actions.
  • Perform ad-hoc analysis on quantitative and qualitative data to identify opportunities for revenue growth.
  • Collaborate with leadership to monitor the performance of new and existing representatives to identify and develop solutions to improve productivity.
  • Diagnose and implement sales strategies at the corporate and departmental level.
  • Review, analyze, and process borrower’s financial paperwork.
  • Performed loan counseling and debt collections to clients in a high-volume call center.
  • Create daily strategies, work queues and Avaya dialer campaigns.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Improved client satisfaction through timely communication and resolution of account discrepancies.
  • Supported clients with compassionate, empathetic face-to-face counseling.
  • Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.

Enterprise/Premiere Care Representative

SPRINT
  • Assist in determination of status of returns, repairs and /or replacement of cellular equipment.
  • Manage complex customer situations and contacts.
  • Educate customers concerning product enhancements and pricing.
  • Analyze customers’ needs for their business and proposed solutions.
  • Consult with business customers on their business cellular equipment and plans, solicit referrals for potential new prospects.

Outbound Sales Representative

TIME WARNER CABLE
  • Perform outbound sales and customer service in a high-volume call Center.
  • Renew, retain, and up-sells to existing customers.
  • Analyze customers’ current accounts and consult customers on tailored solutions, promotions, and options for upgrading service.
  • Resolve customer issues quickly and strive to reach resolution on the first call or escalate issues appropriately.
  • Develop new business opportunities through referrals and networking.
  • Remain current on technical information regarding products and services as well as the competitive landscape.

Account Executive 3, Inside Sales

DELL TECHNOLOGIES
05.2022 - Current
  • Promoted to Account Executive Level 3 in March 2024 in recognition of consistent sales excellence, leadership, and impactful performance.
  • Achieved 105.5% quota attainment for the past four consecutive quarters, consistently exceeding sales targets and contributing to significant revenue growth.
  • Maintain and grow an average of 70 medium business accounts, driving account retention, expanding customer engagement, and identifying new business opportunities.
  • Recognized as OEM Champion for three consecutive quarters, serving as an expert in OEM solutions and supporting team knowledge transfer and cross-functional collaboration.
  • Winner of multiple CP&B and OEM sales contests and SPIFFs, demonstrating strong competitive drive and sales proficiency.
  • Closed the MB top storage deal in FY26Q2, accelerating growth within the strategic storage segment and supporting business objectives.
  • Develop, manage, and expand relationships through a consultative sales approach, offering tailored solution recommendations to meet diverse client needs.
  • Execute full sales cycle: prospecting, qualifying, presenting, negotiating, and closing deals across Dell’s portfolio of enterprise technology products and services.
  • Analyze customer requirements and business challenges, delivering customized solutions to maximize value and operational efficiency.
  • Collaborate with internal teams including product, technical, finance, and delivery units to design and implement holistic client solutions.
  • Track pipeline and forecast opportunities using Salesforce and Dell CRM platforms, aligning efforts with quarterly and annual sales objectives.
  • Deliver ongoing post-sale support to ensure client satisfaction and discover additional growth and upsell opportunities.
  • Stay current on Dell’s product innovations, industry trends, and competitive landscape to inform consultative selling and solution positioning.
  • Utilize data-driven insights and market intelligence to strategically target accounts and optimize territory coverage for maximum sales impact.

Education

Business Management -

STEPHEN F. AUSTIN STATE UNIVERSITY

Skills

  • Collaboration in remote settings
  • Strategic sales development
  • Client acquisition skills
  • Presentation delivery to clients
  • Effective negotiation techniques
  • Leadership in sales teams
  • Implementation of HR policies
  • Management of project efficiency
  • Resolution of issues
  • Analytical problem solving
  • Prioritization and multitasking skills
  • Proficient in Microsoft Office applications
  • Expertise in Salesforce and CRM systems

Timeline

Account Executive 3, Inside Sales

DELL TECHNOLOGIES
05.2022 - Current

Business Management -

STEPHEN F. AUSTIN STATE UNIVERSITY

Sales Account Manager

OFFICE DEPOT

Senior Default Recovery Specialist (Management)

TRELLIS COMPANY / TEXAS GUARANTEED STUDENT LOAN CORPORATION

Enterprise/Premiere Care Representative

SPRINT

Outbound Sales Representative

TIME WARNER CABLE

EXPERIENCE

01-2019

Awards

Q1 2020 Inside Sales Rep of the Quarter for Technology Sales, 2020 & 2021- Two $2 Million Chromebook sales with YISD, Highest Individual Straight Revenue Received in multiple Quarters, 2013-2016, Highest Individual Consolidation Funding in multiple Quarters, 2012-2014, Team Member of the Quarter – 2nd Quarter, FY 2015 and 4th Quarter FY 2018, Excellence Awards in all Quarters, 2014-2016

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