Ashley Glass
Pflugerville
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
28
28
years of professional experience
Work History
Delivery Driver
Independent Contractor
06.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Delivery Driver
DoorDash
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Housewife
Housewife
01.2013 - 02.2025
Secretary
Gary Glass, Realtor
01.2006 - 12.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Secretary
Independence Title
05.2005 - 09.2005
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Registrar
St David's Medical Centre
01.2003 - 01.2003
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Entered patient information into payment system accurately for billing purposes.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Streamlined emergency room admissions process, resulting in reduced patient wait times.
Front Desk Receptionist
Springhill Suites By Marriott
01.2001 - 01.2002
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Assembly Line Worker
Dell Computers
06.1997 - 08.1997
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
No Degree - Biology
Texas State University
San Marcos, TXNo Degree - Psychology
Austin Community College
Austin, TXHigh School Diploma -
Pflugerville High School
Pflugerville, TX05-1997
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Verbal and written communication
- Dependable and reliable
- Office administration
- Punctual and reliable
- Organization
- Problem-solving
- Keyboarding skills
- Appointment scheduling
Timeline
Delivery Driver
Independent Contractor
06.2021 - Current
Delivery Driver
DoorDash
04.2021 - Current
Housewife
Housewife
01.2013 - 02.2025
Secretary
Gary Glass, Realtor
01.2006 - 12.2012
Secretary
Independence Title
05.2005 - 09.2005
Registrar
St David's Medical Centre
01.2003 - 01.2003
Front Desk Receptionist
Springhill Suites By Marriott
01.2001 - 01.2002
Assembly Line Worker
Dell Computers
06.1997 - 08.1997
No Degree - Biology
Texas State University
No Degree - Psychology
Austin Community College
High School Diploma -
Pflugerville High School
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