Ashley Glover
16840 S.W. 59th St.
Summary
Dedicated Medical Assistant with extensive experience at Forefront Dermatology, skilled in clinical documentation and patient scheduling. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Adept at maintaining HIPAA compliance and managing EMR systems, contributing to improved patient outcomes and streamlined clinic operations.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
16
16
years of professional experience
Work History
Medical Asistant
Forefront Dermatology
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Obgyn Care Of Oklahoma
10.2019 - 06.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Surgical Partners Of Oklahoma
08.2014 - 11.2017
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Integris Health Inc
06.2009 - 08.2014
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
No Degree - CNA
Gordon Cooper Technology Center
Shawnee05-1999
High School Diploma -
Earlsboro High School
Earlsboro, OK05-1999
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Medical terminology
Timeline
Medical Asistant
Forefront Dermatology
07.2021 - Current
Medical Assistant
Obgyn Care Of Oklahoma
10.2019 - 06.2021
Medical Assistant
Surgical Partners Of Oklahoma
08.2014 - 11.2017
Medical Assistant
Integris Health Inc
06.2009 - 08.2014
No Degree - CNA
Gordon Cooper Technology Center
High School Diploma -
Earlsboro High School
Similar Profiles
Emily GoshornEmily Goshorn
Medical Assistant at Forefront DermatologyMedical Assistant at Forefront Dermatology
Tameshia JosephTameshia Joseph
Front Desk Receptionist at Forefront DermatologyFront Desk Receptionist at Forefront Dermatology
Tammy CarreraTammy Carrera
Lvn/Nurse Clinical Supervisor at Forefront DermatologyLvn/Nurse Clinical Supervisor at Forefront Dermatology
Lindsay ConnerLindsay Conner
Director of Special Populations at Athens Independent School DistrictDirector of Special Populations at Athens Independent School District
Phillip LevinePhillip Levine
Water/Wastewater Treatment Plant Operator at R And K Environmental LLCWater/Wastewater Treatment Plant Operator at R And K Environmental LLC