Ashley Glover
Las Vegas
Summary
Outgoing Barista Shift Supervisor offering 3 years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
01.2025 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Barista
Starbucks
06.2022 - 01.2025
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Assistant Store Manager
Hot Topic
12.2021 - 06.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
Sales Associates
Hot Topic
11.2020 - 06.2021
- Consistently communicated in a lucid and effective manner.
- Continually excelled both individually, and also as a team player.
- Worked well independently and on a team to solve problems.
Education
Bachelor of Arts - Film And Media Studies
Arizona State University
Tempe, AZ12-2025
High School Diploma - undefined
Desert Oasis High School
Las Vegas05.2021
Skills
- Verbal and Written Communication Skills
- Adaptability
- Problem Solving
- Cash handling accuracy
- Time Management
- Customer Service
- Teamwork
- Hospitality and Accommodation
Timeline
Barista Shift Supervisor
Starbucks
01.2025 - Current
Barista
Starbucks
06.2022 - 01.2025
Assistant Store Manager
Hot Topic
12.2021 - 06.2022
Sales Associates
Hot Topic
11.2020 - 06.2021
High School Diploma - undefined
Desert Oasis High School
Bachelor of Arts - Film And Media Studies
Arizona State University