Ashley Glover
Canyon,Texas
Summary
Dependable and detail-oriented administrative professional with strong experience in patient data entry, appointment coordination, and office communication. Skilled in managing patient information, ensuring HIPAA compliance, and providing excellent support through daily administrative and clerical tasks. Experienced in coordinating transportation for patients, handling phone communication, and maintaining accurate records.
Professional with experience in medical office administration, prepared for leadership role in healthcare settings. Strong focus on coordinating team efforts and achieving operational efficiency. Skilled in patient scheduling, electronic health records management, and insurance processing. Known for adaptability, reliability, and fostering collaboration in dynamic environments.
Overview
20
20
years of professional experience
Work History
Medical Office Administrator / Billing Assistant
BSA HEALTH SYSTEM
08.2016 - Current
- Enter and update patient data, billing information, and appointment records accurately.
- Assist patients with scheduling and transportation to medical appointments.
- Handle phone calls and respond to patient inquiries in a professional and timely manner.
- Review data for errors, identify discrepancies, and correct issues promptly.
- Maintain confidentiality and comply with HIPAA regulations.
- Support insurance claims processing and general administrative tasks.
- Collaborate with team members via email, chat, or video conferencing to ensure efficient office operations.
- Facilitated the collection and verification of insurance information for new and returning patients.
- Processed billing statements and resolved discrepancies in patient accounts promptly.
- Maintained accurate records of patient interactions, ensuring compliance with HIPAA regulations.
- Scheduled diagnostic tests and communicated results to patients and medical staff as needed.
- Utilized electronic health record (EHR) systems to update patient information and billing details.
- Monitored inventory levels of office supplies and placed orders as necessary to maintain stock.
Legal Administrative Assistant
Len Walker
05.2014 - 05.2016
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
Medical Coder
Rescare Homecare
01.2013 - 06.2014
- Utilized coding software to accurately translate medical procedures and diagnoses into standardized codes.
- Conducted thorough reviews of clinical documentation to ensure coding accuracy and compliance with regulations.
- Collaborated with healthcare providers to clarify documentation and resolve coding discrepancies.
- Maintained up-to-date knowledge of coding guidelines and regulations to ensure compliance.
- Performed quality audits on coded records to identify errors and enhance overall coding accuracy.
- Facilitated timely processing of insurance claims by verifying coding accuracy and completeness.
- Communicated effectively with medical staff to gather necessary information for accurate coding.
- Identified and addressed coding issues promptly to minimize claim denials and delays.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
IT Technical Support Intern
Starnik Systems
06.2006 - 05.2007
- Assisted users in troubleshooting and resolving technical issues related to hardware and software applications.
- Performed routine maintenance on computer systems to ensure optimal performance and reliability.
- Documented technical procedures and user guides to enhance knowledge sharing among team members.
- Monitored network performance to identify and address connectivity issues proactively.
- Collaborated with IT team members to improve service delivery and user satisfaction.
- Responded to helpdesk tickets promptly, prioritizing urgent issues to minimize disruptions.
- Educated users on best practices for cybersecurity to enhance organizational data protection.
- Resolved printer and peripheral issues to maintain smooth operation of office equipment.
Education
Cyber Security
Amarillo College
Skills
- Patient Transportation Coordination
- Accurate Data Entry and Record Management
- Phone and Email Communication
- Appointment Scheduling and Follow-Up
- Insurance Claims and Billing Support
- Daily Administrative and Clerical Tasks
- HIPAA Compliance and Confidentiality
- Team Collaboration and Support
- Managing patient records
- Chart updates
- Registration management
- Customer service
- Problem-solving
- HIPAA compliance
- Electronic health records
- Medical terminology expertise
- Appointment coordination
- Insurance billing procedures
- Transcription of medical notes
- Industry software applications
- Healthcare coding
- Multitasking Abilities
- Calendar management
- Proofreading
- File management
- Office administration
- Document preparation
- Typing speed
- Mobile application development
- IT support experience
- Information systems
- Cybersecurity best practices
Additional Information
- Proficient in Microsoft Office Suite and Electronic Health Record (EHR) systems.
- Strong attention to detail and multitasking abilities.
- Excellent interpersonal and communication skills.
Timeline
Medical Office Administrator / Billing Assistant
BSA HEALTH SYSTEM
08.2016 - Current
Legal Administrative Assistant
Len Walker
05.2014 - 05.2016
Medical Coder
Rescare Homecare
01.2013 - 06.2014
IT Technical Support Intern
Starnik Systems
06.2006 - 05.2007
Cyber Security
Amarillo College