Ashley Godfrey

Work History

Pro 2 LLC

Williamsville, NY

11.2019 - 06.2023

Assisted in the development and implementation of patient care plans.
Monitored, recorded, and reported symptoms or changes in patient's condition.
Provided support for patients with breathing difficulties.
Maintained accurate records of patient assessments and treatments provided.
Maintained a clean environment within the respiratory therapy department.
Followed established guidelines to compliantly deliver services.
Educated patients and families about conditions and taught appropriate disease management techniques.
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Ridge Animal Hospital

Middleport, NY

04.2011 - 09.2019

Greeted visitors and provided them with assistance.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Performed data entry tasks into various computer systems accurately and promptly.
Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.

Intertech Digital

Lockport, NY

06.2006 - 04.2011

Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Updated records of driver locations, delays, and cancellations.
Created daily reports detailing response times, call volumes, and other pertinent information.
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Maintained logs of all incoming calls and assigned tasks.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Resolved customer complaints related to service issues or delays.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.