Ashley Goehring
Erie,PA
Summary
Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies. Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Consumables Team Lead
Walmart
02.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Digital Team Lead
Walmart
06.2018 - Current
- Maintained project schedules by managing deadlines and adjusting workflow.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Oversee 40 associates to make sure they are productive and customers' orders will be on time.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Identified, addressed and either resolved or escalated technical issues.
Personal Shopper
Walmart
03.2017 - 06.2018
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Greeted customers and answered product or service questions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Jewlery Associate
Walmart
12.2016 - 03.2017
- Arranged and stocked new merchandise following placement directions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Answered customer questions and provided store information.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Team Member
Dunkin' Donuts
11.2016 - 03.2017
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Addressed customer needs, responding to specific requests.
- Processed and retrieved customer special orders.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Apparel Associate
Walmart
08.2015 - 12.2016
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Maintained customers' available product selections by quickly replenishing products from incoming freight.
- Greeted customers within seconds to engage and assist with apparel needs.
- Kept register totals correct with accurate handling of cash, check and card orders.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
IMS Associate
Walmart
06.2015 - 08.2015
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Inspected incoming materials for damage.
Overnight Stocker
Wal-Mart Store
06.2013 - 06.2015
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Assisted customers with product, promotion and policy information.
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
Education
Bachelor of Science - Health Sciences
Bellevue University
Bellevue, NE05.2022
Bachelor of Arts - Interdisciplinary Studies
Gannon University
Erie, PA05.2018
Skills
- Customer Needs Assessment
- Work Planning and Prioritization
- Technology Implementation
- Verbal and Written Communication
- Attention to Detail
- Complex Problem Solving
- Documentation and Reporting
- Performance Monitoring
- Testing and Troubleshooting
- Quality Assurance
- Schedule Management
- Coaching and Mentoring
- Staff Training
- Deadline Driven
- Team Leadership
- Public Speaking
- Assigning Work
- Conflict Resolution
- Relationship Building
- Customer Service
- Information Confidentiality
- Performance monitoring
- Performance Improvement
- Quality Control
- Workplace Safety
- Customer Focus
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Drove associates to take care of customers in less than 5 minutes, which led to the best wait time in the market for the volume of the store.
Affiliations
- 50 states member
- Honor Society member
Certification
- Food Safety Certified
Traveling, reading, and runnning
I have been to 50 states and 7 countries. I have read 25 books this year, and I am currently training to run a half-marathon.
Languages
English
Native or Bilingual
Timeline
Food and Consumables Team Lead
Walmart
02.2024 - Current
Digital Team Lead
Walmart
06.2018 - Current
Personal Shopper
Walmart
03.2017 - 06.2018
Jewlery Associate
Walmart
12.2016 - 03.2017
Team Member
Dunkin' Donuts
11.2016 - 03.2017
Apparel Associate
Walmart
08.2015 - 12.2016
IMS Associate
Walmart
06.2015 - 08.2015
Overnight Stocker
Wal-Mart Store
06.2013 - 06.2015
Bachelor of Science - Health Sciences
Bellevue University
Bachelor of Arts - Interdisciplinary Studies
Gannon University