Ashley Golden
Kernersville,NC
Summary
Proven track record in enhancing recruitment processes and patient case acceptance rates, demonstrated during tenure at Surge Staffing. Expert in candidate screening and fostering team collaboration, I excel in fast-paced environments, significantly improving client and patient satisfaction. Skilled in administrative support and adept at strategic recruitment, my approach consistently delivers efficient and effective results.
Overview
15
15
years of professional experience
Work History
Recruiter
Surge Staffing
04.2019 - 01.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
Treatment Coordinator
Thrive Works
07.2015 - 03.2020
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Treatment Coordinator
North American Dental Group
11.2011 - 05.2015
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Claims Adjuster
National General
03.2009 - 10.2011
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
Education
High School Diploma -
Millford Mill Academy
Atlanta Georgia 05.2009
Skills
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Time Management
- New Hire Training
- Administrative Support
- Recruitment Strategies
- HIPAA Compliance
- Office Administration
- Phone Etiquette
- Insurance Verification
- Patient Care Coordination
- Scheduling Management
Timeline
Recruiter
Surge Staffing
04.2019 - 01.2024
Treatment Coordinator
Thrive Works
07.2015 - 03.2020
Treatment Coordinator
North American Dental Group
11.2011 - 05.2015
Claims Adjuster
National General
03.2009 - 10.2011
High School Diploma -
Millford Mill Academy
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