Ashley Gomez
Chicago,IL
Summary
Driven professional with enhancing customer loyalty at Uhaul Moving And Storage through exceptional customer service and problem-solving abilities. Skilled in active listening and critical thinking, demonstrated by efficiently managing high-stress situations and also dining experiences at Jalisco Express Restaurant. Fluent in Spanish, showcasing strong bilingual communication and people skills.
Bilingual Customer Service Representative with 4 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Assistant Manager of Sales
Uhaul Moving And Storage
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeated business.
- Has the ability to resolves escaladed calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Help smooth transitions for customers during account updates or changes by providing clear instructions and guidance throughout the process.
- Utilize Microsoft excel to keep track of vehicle inventory.
- Use outlook frequently in the workplace to communicate with peers, also manage scheduling for our employees.
Waitress Supervisor
Jalisco Express Restaurant
04.2021 - 07.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
High School Diploma -
Catalyst Maria High School
6727 S California Ave 06.2022
Skills
- Exceptional Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to detail
- Bilingual (Great Spanish)
- Time management
- People's skills
- Microsoft Excel
- Microsoft outlook
- Microsoft word
- Communication
- Leadership
- Adaptable
- Multitasking
Timeline
Customer Service Representative/Assistant Manager of Sales
Uhaul Moving And Storage
04.2021 - Current
Waitress Supervisor
Jalisco Express Restaurant
04.2021 - 07.2022
High School Diploma -
Catalyst Maria High School