Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Ashley Gomez

St. Petersburg,FL

Summary

Versatile, motivated and adaptable customer service professional. With over 10 years of exceptional service and building strong client relationships. Obtain a degree in cosmetology. Dedicated to enhancing customer satisfaction and achieving company goals.

Overview

12
12
years of professional experience

Work History

Cosmetologist

Supreme Beauty Lab
Clearwater, FL
08.2023 - Current
  • Create nail art designs using a variety of techniques, such as airbrushing, hand painting and decals.
  • Developed relationships with new clients through referrals from existing customers.
  • Organized scheduling of appointments throughout the day.
  • Managed cash register transactions during checkout process.
  • Create custom looks for special events, such as weddings, proms, and photo shoots.

Food Delivery Driver

Instacart
Clearwater, FL
01.2023 - 10.2024
  • Delivered food orders to customers in a timely manner.
  • Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.

Customer Service Representative

Santanna Energy Services
Bolingbrook, IL
01.2019 - 09.2022
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

First Midwest Bank
Joliet, IL
02.2017 - 12.2018
  • Operated call center telephone console to answer incoming calls and direct them to appropriate personnel.
  • Handled typing and data entry duties to correct and update electronic telephone directories.
  • Organized files according to established procedures for easy retrieval later on.
  • Created spreadsheets to track data entries.

Customer Service Representative

Magnum Insurance
Joliet, IL
03.2016 - 01.2017
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Facilitated payment processing for premium payments and renewals.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.

Cashier

McDonald's
Lockport, IL
05.2013 - 01.2016
  • Operating cash register, processing payments and managing POS
  • Teamwork and collaboration to ensure efficient during peak periods.
  • Adhering to company policies, regarding food safety and customer service

Education

Licensed Cosmetologist - Cosmetology

Cosmetology And Spa Academy
Schaumburg, IL
12-2021

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
05-2015

Skills

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Adaptability in fast-paced environments
  • Customer relationship knowledge
  • Knowledge of beauty and wellness trends

Affiliations

  • Gardening, reading and crafting

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cosmetologist

Supreme Beauty Lab
08.2023 - Current

Food Delivery Driver

Instacart
01.2023 - 10.2024

Customer Service Representative

Santanna Energy Services
01.2019 - 09.2022

Customer Service Representative

First Midwest Bank
02.2017 - 12.2018

Customer Service Representative

Magnum Insurance
03.2016 - 01.2017

Cashier

McDonald's
05.2013 - 01.2016

Licensed Cosmetologist - Cosmetology

Cosmetology And Spa Academy

High School Diploma -

Bolingbrook High School
Ashley Gomez