Ashley Gonzales
Professional Student Intern
Indio,California
Languages
English
Summary
Skilled multitasker with efficient work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
Work History
Professional Student Intern
Department Of Social Services - Welfare To Work
11.2021 - Current
- Utilized CalSAWS to update customers' progress and attendance.
- Assisted supervisors and counselors in reviewing Welfare-to-Work caseloads to updated customer eligibility status.
- Reported back to supervisors to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Performed administrative duties and staff support tasks.
- Interacted with customers by phone, email or in-person to provide information.
- Educated potential participants on available services and process to engage in program.
Higher Education Mentor
California State University, San Bernardino
01.2021 - Current
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Helped students develop organizational, time management, and study skills.
- Delivered supportive services to students with academic or personal concerns.
Fitness Center Receptionist
Pedal Spin Studio
03.2017 - 06.2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Maintained close contact with customers to provide updates on issues or service requests.
After-School Program Instructor
YMCA Of The Desert
08.2015 - 03.2017
- Established clear objectives for lessons, units, projects and communicated objectives to students.
- Maintained confidential records and information in compliance with federal and state regulations.
- Evaluated progress of individual students to adjust teaching strategies to meet needs.
- Participated in professional development activities on early childhood population to meet academic goals.
- Facilitated learning through imagination, sensory activities, and age-appropriate activities focusing on growth and development.
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
Education
Master of Arts - Child Development
California State University, San Bernardino
San Bernardino, CA01.2024
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino05.2019
Associate of Arts - Psychology
College of The Desert
Palm Desert, CA05.2017
Skills
- Academic Advisory
- CalSAWS
- Microsoft Office
- Empathetic Approach
- Team Meetings
- Teamwork and Collaboration
- Positive Reinforcement
Hobbies
- Gardening
- Hiking
- Writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Professional Student Intern
Department Of Social Services - Welfare To Work
11.2021 - Current
Higher Education Mentor
California State University, San Bernardino
01.2021 - Current
Fitness Center Receptionist
Pedal Spin Studio
03.2017 - 06.2020
After-School Program Instructor
YMCA Of The Desert
08.2015 - 03.2017
Master of Arts - Child Development
California State University, San Bernardino
Bachelor of Arts - Psychology
California State University, San Bernardino
Associate of Arts - Psychology
College of The Desert
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